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Job Summary: Professional responsible for first-level support, incident registration and tracking, and resolution of basic IT issues. Key Highlights: 1. User support and assistance 2. Incident registration and tracking 3. Resolution of basic IT issues **Responsibilities and Duties** ----------------------------------- * Respond to first-level calls and service requests from employees and contractors. * Register incidents and service requests in the designated tool with all required information. * Verify and update user data in the system. * Classify service requests according to type, category, and priority. * Resolve basic issues by following company procedures and guidelines. * Identify known errors or issues and apply recommended solutions. * Escalate unresolved requests to second- and third-level teams. * Track escalated requests until resolution. * Notify support groups promptly in cases of urgency or specific requirements. **Requirements and Qualifications** ------------------------------ * Completed high school; technical course in IT or undergraduate degree (in progress or completed). * Basic computer literacy. * Strong communication and user support skills. * Organizational ability to register and track service requests. * Ability to follow procedures and instructions. * Basic knowledge of operating systems and networks (preferred). * Prior experience in Service Desk or technical support (preferred). **Additional Information** -------------------------- WORK AT MINSAIT * CLT employment contract. * Company-subsidized health plan for the employee. * Option to include dependents in the health plan with payroll deduction. * Dental assistance (optional). * Option to include dependents in the dental assistance plan with payroll deduction. * Meal allowance or food voucher. * Transportation voucher (optional). * Impact \& Care \- Personal Guidance Program offering confidential emotional support and counseling in psychological, legal, financial, social, and pet-related areas, at no cost to the employee and legal dependents. * Gympass \- Wellhub (access to over 700 gyms across Brazil, starting at R$ 29.90 deducted from payroll). * Option to include dependents in Gympass \- Wellhub (up to 03 dependents \- paid via credit card). * Access to Udemy via our intranet. * Partnerships with major consumer brands. * SESC agreement for employees and dependents. * Agreements providing discounts with educational institutions (undergraduate and postgraduate programs) and language schools/certification providers. * Group life insurance. Minimum Education Level: Technical Course Food allowance, health plan, dental assistance, and other benefits.
