We were founded in 2017 with the purpose of **Being the Best Sanitation Company FOR Brazil.** Today, we operate in numerous municipalities and states across Brazil, aiming to contribute toward the country’s universalization of water and sewage services. Our business model is based on concessions and public\-private partnerships (PPPs). We are one of the leading sanitation companies in the country, embedded in communities of all sizes and serving millions of people. Innovation, sustainability, value creation, and customer satisfaction are core elements of our organizational culture. Join us in driving this transformation! **Work Location:** Rio de Janeiro, RJ (Iguá Rio de Janeiro S.A.). **Responsibilities and Duties** * Analyze reports from the management system and propose actions to improve or resolve process-related issues; * Monitor KPIs (key performance indicators) related to customer service, billing, and revenue collection, supporting problem resolution with customer service teams or customers, in accordance with company-defined practices; * Analyze customer volume and billing data to ensure accurate invoicing and clarify customer inquiries; * Manage field operations (meter readers and inspectors), providing support for daily queries, issues, or requests, ensuring high-quality customer service and compliance with Service Orders (SO); * Approve Service Orders (SO) and reading schedules, comparing reading data against revenue, volume, and connections to guarantee data accuracy and requesting revisions as needed; * Comply with internal policies related to quality, environment, compliance, occupational health and safety, and other areas, pursuing continuous improvement. **Requirements and Qualifications** **Required Qualifications:** * Completed undergraduate degree; * Proficiency in Microsoft Office suite; * Prior experience in data analysis. **Desirable Qualifications:** * Knowledge of Power BI. At Iguá Saneamento, we value diversity in all contexts and strive to foster an ethical and inclusive culture. As a company and team, we pursue equity and respect all forms of diversity (gender, persons with disabilities \- PCD, LGBTQIAPN\+, ethnic and racial background, beliefs, and generations). Join us in this change—we believe in the power of every individual to drive transformation! **Additional Information** **Our Benefits** --------------------- **Here, we care for our people at every stage of their journey as employees. Discover what we offer:** ------------------------------------------------------------------------------------------------------------------- **Health, Well\-being and Quality of Life** ----------------------------------------- * Health plan extendable to dependents * Dental plan extendable to dependents * Telemedicine service * Emotional Health Program with free psychological counseling * Annual flu vaccine at no cost to employees * Prevention and health care programs, including chronic disease management and promotion of healthy habits * Access to a network of accredited facilities, such as gyms and studios (TotalPass) * Partner network and discounts on products and services * Internal quality-of-life programs: Mente Leve (Emotional Health), Convivendo (support for employees with chronic diseases), Enxuga (healthy habit promotion), and Melhor Maternidade (support for pregnant employees and dependents, and children up to age 2) * Life insurance **Family and Personal Support** --------------------------- * Extended maternity leave (180 days) and paternity leave (20 days) **Meals** --------------- * Meal allowance * On\-site cafeteria or meal voucher (as per operational policy) * Special Christmas voucher (in the form of a basket or meal/food card, depending on the unit) **Mobility** -------------- * Transportation allowance or parking (per internal policy and job location) **Financial Incentives** -------------------------- * Market\-competitive salary * PLR – Profit and Results Sharing * Payroll\-deducted loan **Development and Career** ------------------------------ * Corporate University with learning pathways * Targeted mentoring programs * *Benefits may vary by unit, position, or employment regime, subject to eligibility criteria; further details will be provided.* #### **In 2017, we were founded with a purpose: to be the BEST sanitation company FOR Brazil.** Since then, we have established ourselves as one of the leading companies in the sector nationwide, operating in six Brazilian states (Alagoas, Mato Grosso, São Paulo, Paraná, Rio de Janeiro, and Sergipe), benefiting millions of people through our concessions and public\-private partnerships. We are committed to improving quality of life and public health by delivering responsible, excellence-driven treated water supply and sewage collection, conveyance, and treatment services. More than just a business activity, we view basic sanitation universalization as a large\-scale commitment—to life, to people, to the environment, to our partners, and to Brazil’s sustainable development. This purpose guides our decisions and reinforces, every day, our commitment—drop by drop. Our way of being is defined by an innovative DNA that fosters a welcoming, respectful, and learning\-rich environment—generating positive societal impact. Valuing and respecting differences is part of our culture, promoting ethical and inclusive practices and a psychologically safe workplace for women, persons with disabilities, Black individuals, LGBTQIA\+ individuals—regardless of beliefs, age, or any other social or identity marker. We seek equity and respect within our teams and believe in the strength of each individual to drive transformation. We already have over **2\.800 employees**, and we continue striving to go even further. Have you ever wondered about your purpose—or the story you want to write for your life and career? Have you always dreamed of playing a leading role and positively impacting thousands of lives? Here, you can be part of this transformation. **\#VemSerIguá** Let’s build a better future—together, Iguá Saneamento.
João Silva
Indeed · HR
João Silva
Indeed · HR
