Job Summary: We are looking for an organized and committed professional with solid knowledge in IT infrastructure to provide system support and maintenance, incident resolution, and environment monitoring. Key Highlights: 1. Post Go-Live system support and maintenance 2. Monitoring and resolution of alerts via Zabbix 3. Differentiated service for VIP clients We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and the world. * **Our culture** \- Even when apart, we stay united. We hold ceremonies to stay closer, share knowledge, and keep up with our company's latest news! * **We embrace diversity** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, **everyone is welcome here**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our clients' businesses through innovative and sustainable solutions. Are you ready to join us? **Responsibilities and Duties** **What are we looking for?** We seek an organized, committed, and proactive professional with solid knowledge in IT infrastructure. If you enjoy challenges, have an analytical mindset, and seek a dynamic environment to develop your skills, this opportunity is for you! **Your day-to-day responsibilities** * Provide post Go\-Live system support and maintenance, ensuring a seamless user experience. * Perform access granting and revocation, as well as analysis and resolution of mass incidents. * Conduct troubleshooting to fix failures and coordinate crisis rooms with multidisciplinary teams. * Monitor and resolve alerts generated by the **Zabbix** system, ensuring high availability and performance of the environment. * Execute **deploys** in **QA** and **PRD** environments, guaranteeing system integrity and stability. * Deliver differentiated service to **VIP** clients (management, directorate, and presidency), ensuring agile and efficient support. * Participate in an on-call rotation with the team. **Requirements and Qualifications** **Knowledge in:** IT infrastructure knowledge, including: * Clusters, Virtual Machines (VMs), and Windows Server * Administration and support for critical IT environments * System performance monitoring and analysis **Preferred qualifications** * Experience with healthcare systems **Tasy** and **Benner** **Working Hours** * Monday to Friday, from 08:30 to 17:30 in Curitiba \- PR **NOTE:** Hey! Even if you don’t meet all the job requirements, we still invite you to apply! We’ll carefully review your profile considering all your qualifications. **Additional Information** **What you’ll find here:** * A conducive environment for **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuous development of our people * **Meal and/or food allowance**, for grocery shopping and meals * **Medical and dental assistance**, so you and your family stay healthy * **Pharmacy partnership**, offering discounts on medications * **Childcare allowance**, according to current policy * **Gym partnership**, encouraging physical activity * **SESC partnership**, offering varied cultural and leisure activities * **Partnerships for education**, covering language learning, technology, and online course platforms * **Payroll-deductible loans**, with attractive rates \+ financial education program * **Corporate University and knowledge pathways**, featuring diverse content on technology, soft skills, market trends, and much more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, stories are never in short supply! So, why not grab your cup of coffee, tea, juice, or favorite beverage and learn more about us, get inspired, explore our open positions, and join this ever-growing team?
João Silva
Indeed · HR
João Silva
Indeed · HR
