Job Summary: Professional to provide efficient and high-quality support to mobile service users, aiming to resolve technical issues and strengthen brand trust. Key Highlights: 1. Technical support for mobile services with a focus on customer satisfaction. 2. Installation and configuration of network and fiber optic equipment. 3. Advanced experience in radio-link systems and fault diagnosis. The mission of the mobile (cellular) customer service area is to deliver efficient, agile, and high-quality support to users, ensuring rapid and accurate service delivery. This area focuses on resolving technical issues, monitoring network performance, always prioritizing customer satisfaction and strengthening brand trust. Additionally, it continuously works to improve the customer experience to ensure loyalty and long-term relationships. **Location: Curitiba \- PR** **Responsibilities and Duties** Installation and configuration of GPONs and other network devices. Installation and configuration of high- and low-capacity metro cabinets and other network devices. Execution of certification and interoperability tests. Reading and interpreting technical projects and sketches. Interconnection of equipment and cable management. Installation of routers, switches, and fiber optic cables. Installation of power supplies and batteries. Testing of access equipment, OLTs, and RF components after activation. **Requirements and Qualifications** COMPLETED TECHNICAL COURSE \- CERTIFICATE OF COMPLETION IN ELECTROTECHNICS, ELECTRONICS, TELECOMMUNICATIONS, OR MECHATRONICS. Experience in equipment interconnection and cable management. Advanced experience in microwave radio-link systems used in mobile networks, including installation, fine alignment, configuration, and performance testing (RSL, ATPC, XPIC, Adaptive Modulation). Proficiency with test tools and instruments such as spectrum analyzers, power meters, and optical/laser alignment tools for point-to-point links. Ability to diagnose degradations and failures (interference, misalignment, weather-related issues, physical obstructions, antenna and waveguide cable degradation). Knowledge of mobile backhaul topologies and technologies, including PDH/SDH, Ethernet, IP/MPLS, and QoS oriented toward eNodeB/gNodeB traffic. Experience with market-leading vendors such as Ericsson, Huawei, NEC, Ceragon, SIAE, Ubiquiti, or similar. Ability to read and interpret LoS (Line of Sight), conduct path profile studies, calculate availability, and analyze Fresnel zones. Experience with power contingency systems, including UPS units, batteries, and portable generators. Experience with refrigeration and air conditioning systems. **Additional Information** **Here’s what we offer you:** At Vivo, we spare no effort in supporting and valuing our employees. These are not only excellent benefits but also flexible ones. * Choose the ideal benefit for you and your dependents through a digital platform offering multiple categories: Gym, Meal Voucher (VR), Food Voucher (VA), Pharmacy Allowance, Medical Assistance, Dental Assistance, and Life Insurance; * Corporate mobile phone. Yes, a brand-new smartphone for you! * Unlimited voice and data plan! Yes, unlimited! With Brazil’s best mobile network — even faster with Vivo’s 5G! * An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps; * Eligibility for annual Bonus or PPR (Profit Participation Program); * Plan your future through our Private Pension Plan; * Have children? You’ll receive a subsidy to help cover school, daycare, or babysitter expenses; * Work in an environment that respects your personality, your style of dress, your way of being — and where you can be authentic. \#VemdeVocê * Work remotely up to two days per week. \#Mobility * Enjoy flexible working hours; * Take a day off (Day off) to celebrate your birthday; * Participate in one of the largest corporate volunteer programs to transform the world; * Access our Educational Development Program, which offers partnerships with educational institutions at discounted rates; certifications; and online courses. * Accelerate your career through our Internal Recruitment Program — in Brazil or abroad, as we operate in over 17 countries! \#VivoMinhaCarreira * Benefit from a series of initiatives designed to improve your physical, emotional, and social well-being! Here, we have \#VivoBemEstar, encouraging our team to adopt healthy habits and enjoy a higher quality of life! Available to our employees are consultations with nutritionists, psychologists, social workers, telemedicine, and much more! * All our positions are open to people with disabilities and/or rehabilitated individuals. We foster a culture that values diversity, differences, and individual potential! \#VivoDiversidade \#VemPraVivo We are part of Telefônica Group, Brazil’s telecommunications leader. Our purpose is to **Digitalize to Connect** people, businesses, and society — building a more connected nation and transforming the lives of Brazilians. We aim to expand autonomy, personalization, and real-time choices for our customers, placing them in control of their digital lives — securely, reliably, and with the quality only Vivo delivers. To achieve this, we lead a digital transformation and are revolutionizing our company from within. We’ve implemented agile methodologies across the entire organization, seeking to connect with the most innovative and collaborative ways of working. We act to foster a diverse and inclusive environment that stimulates creativity, drives innovation, and increases engagement. At Vivo, culture is the force that transforms strategy into action. We’re driven by **Purple Passion** — our unique ability to envision, execute, and overcome barriers with entrepreneurial courage, anticipate trends, and build a future we’re proud of. This energy connects diversity, innovation, and sustainability — turning purpose into impact through technology and its infinite possibilities. **To live this essence, we seek people who embody our 5 Passions** — behaviors reflecting who we are and how we make a difference: * **"The customer’s time is now"**: Immediately address what matters most to the customer. * **"People are our best technology"**: Adopt a constructive attitude, collaborate, and trust in connections. * **"Curiosity is highly valued"**: Act courageously, test new ideas, and learn from every discovery. * **"Simplicity is possible"**: Get straight to the point, solve with those who matter, and simplify the path. * **"Results are my responsibility"**: Take ownership of your actions and outcomes, recognizing that omissions also create impact. We believe **diversity** — in people, experiences, cultures, behaviors, skills, and attitudes — is a differentiator that reflects the society in which we live. We maintain a robust internal program grounded in five pillars: Gender, LGBTI\+, Race, Persons with Disabilities (PcD), and 50\+, ensuring a more inclusive culture and a diverse, representative workplace. We are a **technology** company inspired by diversity and **innovation**, offering space for everyone, supporting and embracing differences. We believe the path to delivering the best experience to our customers begins with a great experience for our employees. **\#VemPraVivo**
João Silva
Indeed · HR
João Silva
Indeed · HR
