Job Summary: The professional will monitor and handle customer service activities, assisting in problem analysis and resolution while ensuring the technical performance of equipment. Key Highlights: 1. Responsible for guiding field teams and providing technical support. 2. Ensure the technical performance and proper operation of machines and systems. 3. An environment that values diversity, creativity, and innovation. Vice Presidency: VP ENGINEERING AND CUSTOMER SERVICES Directorate: COORD CUSTOMER SERVICES CWB **Work Location: Curitiba - PR** **Responsibilities and Duties** Monitor and handle customer service activities, administratively forwarding the execution of processes related to installation, defects, and provisioning. Comply with requirements for maintaining the Occupational Health and Safety Management System; participate in Occupational Health and Safety programs. Understand Telefônica’s Environmental Policy and implement it in daily activities to ensure best practices for the company’s environmental management. * Technical Assistant * The professional will perform the following activities: * Responsible for guiding personnel who will work in the field, assisting in problem analysis and resolution, and providing technical support for data equipment diagnostics; * Primarily responsible for ensuring technical performance, monitoring, and guaranteeing the proper operation of machines, equipment, systems, and machine/equipment components; * Knowledge of networks and Windows and Linux operating systems in general; * Proficiency in the Office suite (Excel, Word, and PowerPoint). **Requirements and Qualifications** Completed High School Office suite knowledge **Additional Information** **Here’s what we offer you:** At Vivo, we spare no effort in supporting and valuing our employees. These are not only excellent benefits but also flexible ones. * Choose the ideal benefit for you and your dependents via a digital platform offering multiple categories: Gym, VR, VA, Pharmacy Assistance, Medical Assistance, Dental Assistance, and Life Insurance; * Corporate mobile phone. Yes, a brand-new smartphone for you! * Unlimited voice and data plan! Yes, unlimited! With Vivo’s best mobile network — even faster with Vivo’s 5G! * An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps; * Eligibility for an annual Bonus or PPR; * Plan your future through our Private Pension Plan; * Have children? You’ll be entitled to a subsidy to help cover school, daycare, or babysitter expenses; * Work in an environment that respects your personality, your style of dress, your way of being — and where you can be authentic. \#VemdeVocê * Work remotely up to two days per week. \#Mobility * Enjoy flexible working hours; * Take a day off (Day off) to celebrate your birthday; * Participate in one of the largest corporate volunteer programs to transform the world; * Benefit from our Educational Development Program, offering partnerships with educational institutions at discounted rates; certifications; and online courses. * Advance your career through our Internal Recruitment Program, either in Brazil or abroad — after all, we operate in over 17 countries! \#VivoMinhaCarreira * Access a series of initiatives designed to improve your physical, emotional, and social well-being! Here, we have \#VivoBemEstar, encouraging our team to adopt healthy habits and enjoy a higher quality of life! Available to our employees are consultations with nutritionists, psychologists, social workers, telemedicine, and much more! * All our job openings are open to people with disabilities and/or rehabilitated individuals. We foster a culture that values diversity, differences, and people’s potential! \#VivoDiversidade \#VemPraVivo We are a company of the Telefônica Group, the telecommunications leader in Brazil. Our purpose is to **Digitalize to Connect** people, businesses, and society as a whole — building a more connected nation and transforming the lives of Brazilians. We aim to expand our customers’ autonomy, personalization, and real-time choices, placing them in control of their digital lives — securely, reliably, and with the quality only Vivo delivers. To make this possible, we lead a digital transformation process and are revolutionizing our company from within. We’ve implemented agile methodologies across the entire organization, seeking to connect with the most innovative and collaborative ways of working. We act to foster a diverse and inclusive environment that stimulates creativity, drives innovation, and increases engagement. At Vivo, culture is the force that transforms strategy into action. We’re driven by **Purple Passion** — our unique ability to envision, execute, and overcome barriers with entrepreneurial courage, anticipate trends, and build a future we’re proud of. This energy connects diversity, innovation, and sustainability, transforming purpose into impact through technology and its infinite possibilities. **To live this essence, we seek people who embody our 5 Passions** — behaviors reflecting who we are and how we make a difference: * **"The customer’s time is now"**: Immediately resolve what matters most to the customer. * **"People are our best technology"**: Adopt a constructive attitude, collaborate, and trust connections. * **"Curiosity pays off"**: Act courageously, test new ideas, and learn from every discovery. * **"Simplicity is always possible"**: Get straight to the point, solve with those who matter, and simplify the path. * **"Results are my responsibility"**: Take ownership of your actions and outcomes, recognizing that omissions also create impact. We believe that **diversity** — in people, experiences, cultures, behaviors, skills, and attitudes — is a differentiator reflecting the society in which we live. We maintain a robust internal program anchored in five pillars: Gender, LGBTI+, Race, PwD, and 50+ — ensuring a more inclusive culture and a more diverse, representative environment. We are a **technology** company inspired by diversity and **innovation**, offering space for everyone, supporting and embracing differences. We believe the path to delivering the best experience to our customers begins with delivering a great experience to our employees. **\#VemPraVivo**
João Silva
Indeed · HR
João Silva
Indeed · HR
