Job Summary: Handle post-sales customer service and demand management, interfacing with multiple departments and monitoring key performance indicators. Key Highlights: 1. Experience in post-sales, customer service, support or assistance 2. Ability to handle pressure and communicate clearly 3. Affinity with technology and administrative systems **Post-Sales Specialist \#500** Number of openings: 01 Salary: R$ 3\.000,00 Benefits: Meal allowance R$ 22.00 Transportation allowance R$ 12.00 (per working day) Benefits credited to Swile multi-benefit card — instant credit Dental plan available after probation period. Working hours: Monday to Friday, 9:00 AM to 6:00 PM (with 1-hour lunch break); Saturday, 9:00 AM to 1:00 PM. Address: Avenida Senador Salgado Filho — Neighborhood: Uberaba — City: Curitiba. **Main Responsibilities:** * Handle and resolve post-sales demands * Manage service tickets, collect evidence, perform root cause analysis * Direct interface with manufacturing, carpentry, shipping, production planning and control (PCP), and installation teams * Manage deadlines, customer follow-up, and information organization * Record and monitor KPIs **Professional Experience:** * Prior experience in post-sales, customer service, support or assistance * Emotional resilience and ability to handle pressure * Clear communication, empathy, and firm demeanor * Organizational skills and process-oriented mindset * Affinity with technology: proficiency with systems, spreadsheets, applications, and administrative software * Advanced Excel and Google Sheets experience preferred **Desirable Qualifications:** * Experience in companies with operational or industrial workflows * Basic technical knowledge of installation processes * Familiarity with spreadsheet automation, dashboards, or process control * Genuine interest in technology and innovation. Minimum Education: Bachelor's degree
João Silva
Indeed · HR
João Silva
Indeed · HR
