Customer Success Analyst I (Onboarding)

Description

Job Summary: Be responsible for guiding new customers through their initial journey, ensuring a structured, efficient, and delightful onboarding experience—activating new customers and guaranteeing their understanding and use of the solution. Key Highlights: 1. Taking the lead in activating new customers. 2. Providing consultative support to guide customers. 3. Collaborating with various internal departments. Hey, come meet Gobrax! Today, we are the top fleet management company in Latin America for connected fleets—and we aim to become the best in the world. At Gobrax, we’re driven by an obsession with our customers, act with initiative, simplicity, and speed, and are always guided by data and the power of sharing. ✨ **Your mission at Gobrax:** Be the person responsible for guiding new customers’ initial journey at Gobrax, ensuring a structured, efficient, and delightful onboarding experience. You will take the lead in activating new customers, ensuring they understand the solution’s value from first contact, configure the platform correctly, and begin operations securely, clearly, and autonomously. **Your day-to-day responsibilities:** * Lead kickoff meetings with new customers to align expectations, timelines, and next steps. * Deliver trainings (online and/or in-person) on strategic platform usage. * Monitor the implementation process, ensuring timely delivery, installation, and activation of devices. * Track early engagement and adoption metrics. * Provide consultative guidance to customers on best practices and initial benefits derived from the solution. * Identify risks during the early phase and proactively address them to ensure successful activation. * Log interactions and progress in the CRM, ensuring visibility and process organization. * Collaborate with internal teams (Sales, Support, Operations, and Finance) to deliver a seamless customer experience. **What we’re looking for:** **Education:** * Completed or ongoing undergraduate degree (Business Administration, Engineering, Technology, Commercial Management, or related fields). **Knowledge and Skills:** * Prior experience in Customer Success, Onboarding, Implementation, or consultative B2B support. * Ability to confidently and clearly lead meetings and training sessions. * Analytical mindset, capable of tracking metrics and transforming data into action plans. * Clear, concise, and solution-oriented communication. * Strong organizational skills and ability to manage multiple customers simultaneously. * Proactivity. **Nice-to-haves:** * Experience with SaaS or fleet/logistics technology. * Familiarity with CRM systems (e.g., HubSpot). * Knowledge of customer success metrics (activation, adoption, engagement). **Desirable (not mandatory):** * Experience managing project implementations. * Basic knowledge of telematics or fleet management. * Experience delivering online trainings. **Gobrax Benefits** **Flexible Benefits — Caju** Flexible allowance + meal voucher on a single card. Bonus for achieving goals. **Health Insurance — Unimed** Affordable monthly premium + co-payment. **Dental Insurance — DentalUni** Affordable monthly premium and broad network of accredited providers. **Transportation Voucher** *or* **Fuel Reimbursement** (option with 6% payroll deduction) **️‍ ️ WellHub (Gympass)** Access to wellness platform, gyms, and health services. **Zenklub** Emotional wellness platform offering psychological support and wellbeing content. **️ SESC Partnership** Discounts and benefits across multiple locations and services. **Gobrax Academy** Learning paths for technical, behavioral, and leadership development. **Extended Maternity and Paternity Leave** **️ Life Insurance — MetLife** **Fresh fruit during work hours** **Happy Hour every Friday** **Our Culture** At Gobrax, we’re driven by an obsession with our customers—we constantly strive to create value and delight, simply and efficiently. We act with initiative, responsibility, and leadership—no excuses, just courage to make things happen. We don’t overcomplicate. Here, issues are resolved lightly, directly, and transparently. We’re guided by data, which informs our choices and decisions as we seek the best solutions. We value intentional speed—acting quickly, but with focus and clarity on the impact of our work. We believe sharing accelerates progress: knowledge, feedback, learnings, and achievements are part of our collective journey. We cherish a healthy, welcoming environment built on genuine relationships. All voices are heard here; we celebrate wins and grow together. We lead by example, rejoice in each person’s success, and never stop learning. Come be a **Gobraxer**!