Collections Negotiator

Description

Job Summary: IESDE, a national reference in education, is seeking a professional to contact customers, negotiate debts, and resolve issues while maintaining ethics and respect. Key Highlights: 1. Leading company in high-quality educational content 2. Customer contact and problem resolution 3. Maintaining ethics and respect in negotiations **About the company:** With over two decades of experience in the education sector, IESDE is a national reference in producing high-quality educational content. We develop teaching systems composed of books and videos, qualified and adapted to the Brazilian reality. Guided by excellence as its premise and applied intelligence as the core concept for addressing challenges in the education sector, IESDE contributes to knowledge transfer and the training of competent professionals. The company’s production focuses on preparing and formatting books, videos, and computer platforms—always in an integrated and complementary manner. **Responsibilities:** * Customer contact; * Debt negotiation; * Updating information; * Payment guidance; * Problem resolution; * Monitoring agreements; * Maintaining ethics and respect. **Requirements:** * Completed high school education; * Prior experience in telemarketing customer service; * Strong verbal and written communication skills, and active listening ability; * Ability to work in a team. **We offer:** * Unimed health insurance plan with no co-payment, effective after the probationary period. * Nutritional counseling plan. * Life insurance. * 50% tuition scholarship for undergraduate or postgraduate (distance learning) programs at partner institutions. * Meal allowance of BRL 37.00 per day. * Monthly performance bonus. * 100% on-site work. * Monday to Friday, **from 2:20 PM to 8:40 PM\.** Job type: Full-time, CLT permanent position Salary: BRL 1\.439,00 per month Benefits: * Medical assistance * Education allowance * Life insurance * Meal voucher * Transportation voucher Work location: On-site