Commercial Assistant

Description

Job Summary: We are seeking a Commercial Assistant passionate about customer relationship management and negotiation to work in the rapidly expanding corrugated packaging market, ensuring customer service and satisfaction. Key Highlights: 1. Opportunity in the promising corrugated packaging market 2. Customer service and operational negotiations 3. Participation in operational meetings and continuous improvement Are you passionate about customer relationships, experienced in negotiation, and eager to grow in a promising market? Then this opportunity is for you! We are looking for a **Commercial Assistant** to join our team and work in a rapidly expanding segment: the **corrugated packaging market**, which is experiencing significant growth, driven by increasing demand for sustainable and innovative packaging solutions across various industries. **Responsibilities and Duties** * Provide customer service, conduct operational negotiations (delivery timelines, quantities, delivery locations), and monitor order status daily; * Issue Production Orders (POs) and perform critical order analysis, verifying credit, tooling, new items, and other commercial conditions; * Monitor the Kanban replenishment system, manage inventory levels (receipts and shipments), and ensure timely restocking according to customer demand; * Register and update customer and product information in the ERP system, and support component control as well as tooling and purchase order (PO) requests; * Participate in operational meetings with customers, document Reports of Improvement Opportunities (ROMs), and track action plans with internal departments; * Maintain commercial spreadsheets and KPIs, contributing to process organization and continuous improvement in customer service. **Requirements and Qualifications** * Assertive communication and negotiation skills * Experience in B2B customer service * Experience managing operations using Kanban and just\-in\-time methodologies * Minimum 3 years of experience in customer service and relationship management * Desired: experience managing large accounts * Desired: experience resolving quality deviations **Additional Information** * Meals provided by the company (Breakfast, Lunch, and Afternoon Snack) \- Only R$ 1.00 deducted per month * Transportation allowance (optional cash payment) \- Only R$ 1.00 deducted per month * Food allowance of R$ 360.00; * Parking; * Semi-annual bonus (based on achievement of collective targets); * Health and dental insurance (available after probation period). **CARTROM** is an industrial converter specializing in corrugated cardboard boxes and accessories, as well as hybrid packaging systems, offering the market competitive and intelligent solutions for protecting and packaging a wide variety of products. **EXPERIENCE AND INNOVATION** -------------------------- Since its foundation in 1989, **CARTROM** has invested in technology to develop products and services meeting its customers’ stringent quality requirements, supported by a state-of-the-art manufacturing facility and a continuously trained and updated workforce. **MANAGEMENT MODEL** -------------------- Strategic guidelines underpin the actions of the **Cartrom Management Groups**, which evaluate company performance through KPIs, enabling continuous improvement in decision-making to create customer value. This solidifies an excellence-based management model, establishing **CARTROM** as a positive benchmark in the packaging industry. **INFORMATION TECHNOLOGY** ---------------------------- **CARTROM** employs integrated information systems and uses a dedicated ERP to ensure greater process integration across the organization. Consistently aiming to generate market value, the company has continually invested in technological resources throughout its history to ensure decision-making security and fast communication with customers. **VALUES** ----------- * Customer as the Organization’s **reason for existence** * **Respect** for the individual * Belief in **harmonious teamwork** * Practice of **ethics** * **Business Excellence** * **Results generation** as a means to sustain and perpetuate the Organization