Collections Operator

Description

Job Summary: The professional will be responsible for contacting and negotiating with customers, updating information, and resolving issues, while maintaining ethics and respect. Key Highlights: 1. Experience in telemarketing customer service and strong communication skills 2. Ability to work in a team 3. Focus on debt negotiation and problem resolution **About the company:** With over two decades of presence in the education sector, IESDE is a national reference in producing high-quality educational content. We develop teaching systems composed of books and videos, qualified and adapted to the Brazilian reality. With excellence as its premise and applied intelligence to the challenges presented by the education sector as the guiding concept of its actions, IESDE contributes to knowledge transfer and the training of competent professionals. The company's production focuses on preparing and formatting books, videos, and computer platforms, always in an integrated and complementary manner. **Responsibilities:** * Contacting customers; * Debt negotiation; * Updating information; * Providing payment guidance; * Resolving issues; * Monitoring agreements; * Maintaining ethics and respect. **Requirements:** * Completed high school education; * Prior experience in telemarketing customer service; * Strong verbal and written communication skills, and active listening ability; * Ability to work in a team. **We offer:** * Unimed health insurance plan with no copayment, effective after the probationary period. * Nutritional counseling plan. * Life insurance. * 50% tuition scholarship for undergraduate or postgraduate (distance learning) programs at partner institutions. * Meal allowance of BRL 37.00 per day. * Monthly performance bonus. * 100% on-site work. * Monday to Friday, **from 2:20 PM to 8:40 PM\.** Job type: Full-time, CLT permanent position Salary: BRL 1\.439,00 per month Benefits: * Medical assistance * Education allowance * Life insurance * Meal voucher * Transportation voucher Work location: On-site