Collections Operator

Description

Job Summary: Join the Collections team to ensure recovery of outstanding amounts with integrity and strong client relationships, negotiating agreements and improving processes. Key Highlights: 1. Negotiate agreements balancing results and relationships 2. Serve as the direct interface between tenant debtors and real estate agencies 3. Suggest improvements to processes and routines How the Collections Team Builds Loft: The mission of the Collections team is to ensure recovery of outstanding amounts while maintaining integrity and positive client relationships. This involves clear, empathetic, and professional communication, offering viable payment solutions while simultaneously minimizing delinquency. Additionally, it is essential that the team adheres to legal and ethical collection standards, ensuring transparency and fairness in all processes. **Challenges you will face:** * Negotiate agreements with clients, prioritizing balance between results and relationships; * Serve as the direct interface between tenant debtors and real estate agencies; * Monitor ongoing agreements and ensure record updates; * Suggest process, routine, and tool improvements; * Support colleagues by sharing best practices and solutions; * Actively contribute to team meetings and alignments. **What you need to unlock this opportunity?** * Completed high school education (currently pursuing higher education is a plus); * Prior experience in collections or negotiation; * Real estate sector knowledge is desirable **Additional Information** Caju \- Greater flexibility to use your benefits (Meal, Food, Mobility, Health, Home Office, Culture, and Education); Health Insurance Dental Insurance Life Insurance ️Wellhub \- Access to gyms across Brazil Wellz \- Mental health platform Parental Leave \- For parents Guapeco \- Pet Health Plan with discount ️Work \- Hybrid