Renewal Assistant

Description

Job Summary: The Renewal team is seeking a professional to ensure the continuity and sustainability of rental contracts, providing agile and empathetic support to tenants and real estate agencies. Key Highlights: 1. Expertise in problem resolution and contract negotiation 2. Focus on enabling solutions and customer satisfaction 3. 100% in-person work How the **Renewal** team builds Loft: The **Renewal** team’s mission is to ensure the continuity and sustainability of rental contracts efficiently and humanely, delivering agile and empathetic support to tenants and real estate agencies. We handle problem resolution, negotiation, and process follow-up, always focusing on enabling solutions that ensure customer satisfaction and contract continuity—contributing to Loft’s sustainable growth. **Challenges you’ll face:** * Lead the guarantor renewal process for contracts of 12 months or longer, directly contacting tenants and real estate agencies; * Analyze documents related to key handovers, property vacating, and other contractual activities; * Negotiate contractual terms in an **analytical, conciliatory, and strategic** manner, balancing the interests of all parties involved; * Conduct **collections** consultatively, ensuring sustainable agreements while preserving relationships; * Monitor deadlines and maintain updated internal controls and systems, ensuring data accuracy. **What you need to unlock this opportunity:** * Experience in real estate agencies, banks, insurance companies, or commercial areas (preferred); * Experience in contract analysis or portfolio management (preferred); * Agility and organization in executing processes; * Proactivity and ownership mindset to deliver consistent results; * Empathy and active listening, building trust-based relationships; * Negotiation skills focused on win\-win solutions; * Collaboration and team spirit, contributing to a positive, high-performance environment. **Additional Information** Caju \- Greater flexibility to use your benefits (Meal, Food, Mobility, Health, Home Office, Culture, and Education); Health Insurance \- Sulamerica Life Insurance \- Prudential ️WellHub \- Access to gyms across Brazil Wellz\- Mental Health Platform LinkedIn Learning \- Educational platform to accelerate development Parental Leave \- For parents Guapeco \- Pet Health Plan with discount ️Work \- 100% In-Person