Job Summary: Grupo Positivo is seeking proactive and organized professionals to provide customer service and negotiate agreements, committed to educational quality. Key Highlights: 1. Commitment to quality education in Brazil. 2. Opportunities for personal and professional growth. 3. Culture of continuous learning and unity. At Grupo Positivo, we are inspired by the opportunity to share knowledge and contribute to improving the quality of education in Brazil. After all, we believe that quality education has the power to transform the world. Guided by this purpose, we are currently established as leaders across all our business areas. We are committed to attracting top talent — **individuals driven by challenges and inspired** by opportunities for personal and professional growth. If you identify with our Positive way of being, **submit your resume and apply for this position!** THIS POSITION IS OPEN TO PERSONS WITH OR WITHOUT DISABILITIES **Responsibilities and Duties** **Learn how you will contribute to our team:** * Provide customer service (in-person, email, phone); * Conduct negotiation and formalization of agreements; * Issue agreement documents and payment slips; * Record agreements in the system; * Maintain internal control systems and spreadsheets up to date; * Organize documents to support judicial collection proceedings; * Support the legal collections team. **Requirements and Qualifications** **Mandatory Requirements:** * Completed high school education. * Professional experience in collections/negotiations. * Proficiency in Microsoft Office: Word and Excel. * Availability to work fully on-site. **What We Expect You to Have:** * Strong written and verbal communication skills. * Negotiation and conflict resolution abilities. * Attention to detail and sense of urgency. * Discretion and ethics when handling sensitive information. * Proactivity and organizational skills. **Preferred Qualifications (Nice-to-Have):** * Experience in contentious collections activities, such as monitoring judicial proceedings, negotiating debts under litigation, liaising with law firms, and supporting credit recovery. **Additional Information** **Why Work Here? Discover our benefits and amenities designed to enhance your well-being and quality of life:** **We prioritize your well-being and want you smiling every day — therefore, we offer health insurance, dental insurance, and life insurance.** **At our headquarters in Curitiba, we have a restaurant** serving home-cooked meals daily! We also have a wonderful **grocery store**, where you can buy breakfast or afternoon snacks. Are you part of the **“bring-your-own-lunch” team**? We have a fully equipped area for you to enjoy your meal. Ah, is your work **field-based**? We provide a daily food voucher for your meals. We offer **meal and/or food allowance**, allowing you to choose what best fits your routine. Want to keep specializing and learning? Here, you receive **Education Incentive** through partner institutions. Additionally, we provide the Evolua and Gestão de Gente platforms, featuring online courses tailored to help you **accelerate your development**, and a dedicated **feedback space**, integral to our culture. We value our long-term collaborators: employees with over six months of tenure may participate in **internal recruitment** for positions across any Grupo Positivo unit. Do you commute by bus? We offer **transportation vouchers** for your daily commute. Do you ride a bike? We provide a **bicycle parking area and changing rooms**, including showers. Do you drive a car or motorcycle? We also offer **parking**. **Children aged 3–5 years old can stay in a safe environment while you work, supported by childcare assistance**. When your family grows, you’ll be entitled to **extended maternity or paternity leave**. **Birthday day off**, so you can celebrate however you wish. Want **exclusive discounts** at various establishments? Positivo Mais Vantagens is our club for employees and dependents. Employees also have access to Meu Positivo to purchase Positivo Tecnologia products at smart discounts. We encourage responsible financial management. We offer the **Good Card and salary-advance loans**, with limits aligned to your salary and payroll deductions. Achieve balance between work and well-being with **Gympass**: take care of your mental and physical health with us! **So, why Grupo Positivo?** **Our DNA consists of four universal competencies: Enchantment, Simplicity, Learning, and Unity**. Together, these competencies define our unique identity. This position is for people who love bringing **\#enchantment** to everyone — customers, colleagues, suppliers — no matter who they are! We know teamwork is essential to delivering extraordinary projects, which is why **\#unity** is fundamental here at our company. We believe **\#simplicity** is the key to delivering excellent work; thus, we constantly strive to simplify processes and avoid unnecessary complications. And **\#learning** is our motto — we are always teaching and learning, so we seek individuals eager to join this journey of constant evolution. **Innovation is part of our story** Our story began in 1972 with an innovative pre-university course developed by a team of teachers. Since then, over 50 years of trajectory have solidified our companies as leaders across all business areas: Education, Educational Solutions, Technology, and Printing. **Our Positive Way of Being** Our team is guided by the values of Ethics, Knowledge, Work, and Progress. Here, we value collaboration, continuous development, innovation capacity, and efficient simplification. With these attributes, we earned the Great Place to Work certification as one of the best companies to work for.
João Silva
Indeed · HR
João Silva
Indeed · HR
