Administrative Assistant/Receptionist - CURITIBA POSITION

Description

Job Summary: Professional responsible for receiving patients and visitors, managing appointments, referral forms, and examination authorizations, and ensuring smooth operation of the waiting room and patient flow. Key Highlights: 1. In-person and telephone customer service with a focus on patient satisfaction 2. Appointment management and issuance of referral forms and examination authorizations 3. Hospital experience preferred, along with knowledge of the Gestor SUS system \- Manage reception for patients, visitors, suppliers, and staff; \- Request photo ID and health insurance card from patients; \- Identify the patient's scheduled appointment time and direct them to the appropriate counter for service; \- Ensure full functionality of the waiting room; \- Guide the public and clarify inquiries; \- Provide front-desk patient service, issue referral forms and examination authorizations via designated portals according to established protocols; \- Schedule consultations and examinations using the system; \- Direct patients to the appropriate waiting area; \- Monitor, via the system, the entire patient movement flow within the unit to identify potential gaps in service protocols and prevent delays; \- Identify causes of service delays at reception and with clinic assistants, develop solutions for such situations, and mediate with patients; \- Welcome patients and make oneself available to resolve issues; \- Inform each patient of their estimated waiting time, per established protocol; \- Confirm medical appointments by telephone contact with patients; \- Provide in-person and telephone customer service; \- Record and relay messages to appropriate personnel; \- Contact patients by telephone to confirm appointments; \- Maintain workplace organization; \- Manage inventory control and purchase requests per established protocol. **\- HOSPITAL EXPERIENCE AND KNOWLEDGE OF THE GESTOR SUS SYSTEM ARE PREFERRED.** Employment Type: Full-time, Permanent CLT Compensation: R$1\.500,00 \- R$1\.894,00 per month Benefits: * Medical assistance * Dental assistance * Meal allowance * Food voucher * Transportation voucher