If you enjoy solving problems, possess logical reasoning, an analytical mindset, and like working in a dynamic and collaborative environment, this opportunity may be for you. Here, you will work directly with the support team, contributing to the development and evolution of our solutions. **What you will do:** * Provide advanced technical support to customers via tickets, e-mail, and chat; * Investigate and resolve medium- and high-complexity incidents; * Analyze logs, integrations, and system behavior; * Coordinate with internal technology and development teams; * Monitor services and ensure operational stability; * Track tickets to final resolution, ensuring service quality; * Support customers with technical configurations and validations; * Identify opportunities for continuous improvement in support processes. **What we are looking for:** * Analytical, organized profile with strong communication skills; * Ability to work well in teams and manage multiple demands; * Proactivity and ownership mindset; * Problem investigation and resolution capability; * Strong time management and results orientation. **Requirements:** * Bachelor's degree completed or in progress in Information Systems, Computer Science, Information Technology, or related fields; * Prior experience in Level 2 technical support; * Knowledge of databases and SQL queries; * Familiarity with APIs and integrations; * Experience with ticket management tools; * Knowledge of operating systems and Microsoft Office suite. **Nice-to-have:** * Experience in the financial sector or payment processing; * Knowledge of log analysis and monitoring; * Experience in SaaS environments; * Basic understanding of infrastructure and networking.
João Silva
Indeed · HR
João Silva
Indeed · HR
