OPERATIONAL ASSISTANT

Description

Performs operational support activities for the company's services, ensuring the completion of routine tasks and logistical support. Performs operational support activities for the company's services, ensuring the completion of routine tasks and logistical support. Culture and Team Wyntech's culture is described as strategic and technical, with a team composed of qualified professionals specialized in various IT areas. All share a common strategic vision focused on excellence in customer service and solution delivery. **Responsibilities and Duties** * Receive and register operational requests via defined channels (phone, e\-mail, system, or app); * Classify tickets by type, priority, and impact; * Escalate to responsible departments according to procedures and criticality; * Monitor service-level agreement (SLA) response times and ensure resolution; * Communicate\-with internal/external customers regarding ticket status; * Escalate critical incidents to higher levels; * Prepare reports with ticket performance indicators; * Identify recurring patterns and suggest improvements; * Comply with information security and confidentiality policies. **Requirements and Qualifications** **Technical Requirements:** * Completed high school education; * Knowledge of logistical support routines is desirable; * Availability for external tasks and travel. **Additional Information** We value our employees and therefore offer a comprehensive benefits package designed to support well-being, security, and quality of life, including: Transportation Allowance – Financial assistance for daily commuting between residence and workplace. Meal/Meal Allowance – Monthly credit for meals or purchases at accredited establishments. Medical and Dental Assistance – Health plans with broad coverage, ensuring high-quality care. Life Insurance – Financial protection for the employee and their family. Training and Development – Continuous professional development opportunities. Partnership: Sesc. Our goal is to provide a healthy, safe, and motivating work environment where our employees can develop and grow alongside the company. We are looking for talented individuals who want to grow with us! At Wyntech, we value teamwork, innovation, and commitment to excellence. If you seek a dynamic environment with real development opportunities, continuous learning, and participation in challenging projects, this is the right place for you. **Join our team and help build the future of technology with us!** www.wyntech.inf.br e\-mail: recrutamento@wyntech.inf.br