Customer Quality

Description

Summary: The Customer Quality Engineer manages customer quality processes, CAPAs, and field returns analysis to continuously improve products and processes for Landis+Gyr. Highlights: 1. Manage customer quality processes and CAPAs for fast responses 2. Drive product reliability improvement initiatives 3. Implement lessons learned and best practices sharing **Landis\+Gyr** is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid and helped to avoid around 9 million tons of CO2 in FY 2023\. With sales of **USD 2\.0 billion** in FY 2023, Landis\+Gyr employs around 6,900 talented people across **five continents**. For more than a century, we've been pioneers in energy innovation, and we continue to lead the way toward a more sustainable and efficient energy landscape. Join us at Landis\+Gyr, **where we manage energy better!** ***Purpose and Objective*** The Customer Quality Engineer is responsible for: Acting as per the customer quality management processes, contributing to improve them Managing CAPAs and customers facing on quality cases, ensuring quality\-and\-fast responses and that TAT (turn\-around time) targets are achieved CAPAs/8D and related KPIs reporting Supporting CRM (L1 L2 L3\) process improvements and providing governance for related performance management Executing analysis of field returns and internal testing results to promote products reliability improvement initiatives Supporting contracts warranty clauses analysis Implementation of lessons learning and best practices sharing to continuously improve products and processes Identification, evaluation, and mitigation of risks ***Required Experience*** Experience in a quality role, customer facing preferred Experience in HW, FW, SW and devices/solutions application for industrial systems Experience in customer facing roles, specially in problem solving, services/technical support or commercial interfaces Firm knowledge of quality tools and methods, and their application (8D/Problem solving, FMEA, DMAIC, 6\-Sigma, risk management) Continuous improvement activities proposition and implementation for processes and products quality. Ability to work autonomously, lead/act cross\-functionally and communicate across the organization ***Educational / Professional Qualifications:*** Required Minimum Level of Education: Bachelor, Master preferred Degree in engineering, Electrical Engineering, Electonics, Physics, Material Science, Chemistry or related areas Six Sigma Green Belt and Project Management skills as differentiation Advanced English We're committed to shaping a better future for everyone. **\#EnergizeYourCareer** and join us on our journey towards a greener tomorrow. **Job Title:** Customer Quality **Requisition ID:** 21998 **Location:**Curitiba, BR **Workplace Type:** Hybrid **Career Level:** Experienced **Date Posted:** Mar 9, 2026