System Administrator

Description

Summary: This role involves providing multi-level technical support to clients and staff, coordinating incidents, maintaining cloud/infrastructure services, and continuously improving service delivery efficiency. Highlights: 1. Opportunity to provide multi-level technical support 2. Focus on improving service delivery excellence 3. Work with cutting-edge cloud and infrastructure technologies **Brennan. Where true performance thrives.** At Brennan, we believe that *how* technology is delivered is every bit as important as *what* the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our **True Performance System** – a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology. **Why join Brennan** True performance for our customers starts with a true belief in our people. It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members. **True rewards** In addition to competitive remuneration, Brennan offers extensive benefits, including: * Training and certification bonuses * Culture Awards that recognise excellence * Brennan Daredevils – our annual, all\-expenses paid trip awarded to our top performers and outstanding contributors * Vibrant, fun social activities * Discounted hardware and software * An environment that embraces learning and development **The Role:** * To provide 1st, 2nd or 3rd level technical support to Brennan IT clients, engineers and staff, 1st level monitoring and technical support to Brennan IT clients and staff. * To coordinate, collaborate and escalate incidents within stipulated timelines, maintain existing cloud/infrastructure services and ensure that environment runs in an optimal way. * Continuously Improve the Efficiency and Excellence of Service Delivery as Measured by Client facing Surveys and Ratings in every department you are part of. **Role Responsibilities:** * Maintaining/contributing to KMS for client and internal team, for both technical \& processes * Server monitoring using SCOM, N\-ABLE, Logic Monitor, Basic Intune / SCCM configurations * Understanding of O365, Mimecast, Intune, Azure integration Manage security settings on Microsoft ATP * Knowledge of endpoint security at CSP level for Sophos, SentinelOne, CrowdStrike etc. Vendor Management (hardware and Software vendors – HP, Dell, MS, VM, Citrix and others) * Storage understanding NAS, SAN e.g., data domain, IBM, Netapp, Hitachi, Fujitsu, HP 3par * Administration of Windows Server, groups, group policies, DNS, DHCP Understanding of backups, replications for Veeam, Symantec, Zetro, Commvault * On premises backup alert management, monitoring and restoration * Execution of maintenance tasks, App upgrades, patch escalations etc. * Monitor, Investigate and escalate issues in timely manner as per escalation Matrix * Ability to manage technical escalations from client/end user/internal team * Migration of VM’s from on premise to cloud * Basic understanding of SQL, maintenance plan, backup * Understanding of certificate management on appliance, servers, websites * Knowledge of as many more technologies like VMware, Windows Hypervisors, Azure Administrations, O365, Mimecast, SQL Administration, Windows Administration. * Must have secondary and tertiary technical skills. * Should have experience in VM Deployment, VM Migration, managing host clusters * Extremely high\-level attention to detail with methodical troubleshooting process * Independent time management skills * Good verbal and written communication skills * Must have knowledge of Storage technologies like HP, IBM, Dell, Cisco servers * Demonstrable Industry based technical aptitude (E.g., Microsoft, Citrix, HP, VMware, Hyperv, Nutanix, O365, Azure Administration) * Proactive vs Reactive approach * ITIL Service Management Foundation accreditation **Key Competencies and Qualifications Required:** * Windows Server including 2016/2019, DNS, DHCP, Group Policy * Active Directory 2012 and above * VMware / Virtualization (Hyper – V, VMware) * O365, Azure Administration **Brennan** is an equal opportunity employer.