Here, we believe technology goes far beyond systems — it connects people, solves problems, and transforms experiences. ? With a solid track record and nationwide presence, we continuously evolve in the technology field and seek individuals eager to grow alongside us. If you enjoy customer service, have a proactive mindset, and are seeking an opportunity to develop your career in technical support, this position may be right for you. ✨ **What will your role be on this journey?** You will be responsible for ensuring agile, efficient, and human-centered service to our customers, managing support tickets and directly contributing to an outstanding customer experience. **On a day-to-day basis, you will:** * Respond promptly to customer requests, ensuring correct application of technical procedures and defined standards; * Log and monitor tickets assigned to you; * Keep customers informed about the status of their open tickets; * Conduct initial analyses and escalate to other support levels when necessary; * Document actions taken and updates to handled protocols; * Work in an organized manner, prioritizing quality and responsiveness in service delivery; * Support the team with routine tasks and operational demands within the support area. **What we’re looking for in you:** Minimum 6 months of experience in technical support or customer service. **Education:** Completed technical education in Technology or currently pursuing a higher education degree in related fields. **Why join us?** You’ll find an environment that values: * Empathetic relationships * Responsible ownership * Purpose-driven results More than just a job, this is an opportunity to build your career in a collaborative environment with continuous learning and room for growth. ?
João Silva
Indeed · HR
João Silva
Indeed · HR
