Operations Assistant - PCD

Description

Job Summary: At Lojacorr, we are seeking an Operations Assistant to join our team, focusing on providing excellent service and support to brokers, business units, and insurance companies. Key Highlights: 1. Be part of a Great Place to Work-certified company 2. Support for brokers and agents across the network and business units 3. An amazing, competent, and highly motivated team Lojacorr grows and transforms more each day. We seek people who **want to be part of** this brilliant future with us. Join us as one of our Guardians! In addition to an amazing, competent, and highly motivated team, you’ll also enjoy a comprehensive organizational structure certified by **Great Place to Work**! That’s right!! We’re one of the best companies to work for in **Brazil**! We’re looking for an **OPERATIONS ASSISTANT** to join our **OPERATIONS** team! **Responsibilities and Duties** **On a daily basis, you will:** Provide support to brokers and agents across the network, business units, regional units, insurance companies, and others—understanding their needs, directing solutions, and prioritizing stakeholder satisfaction: * Contacting insurance companies to clarify doubts, resolve pending items, and relay information to brokers; * Analyzing and forwarding e-mails regarding pending items, claim rejections, and claims; * Maintaining records of all interactions; **Requirements and Qualifications** **To apply, you must have:** * Completed high school education; * Knowledge of insurance and administrative support routines is a plus; * Basic knowledge of Google Suite (Gmail, Docs, etc); **Additional Information** **Discover the benefits of working with us:** * Organize your schedule within our semi-flexible working hours. * Home office allowance to help with daily expenses. * Flash Benefits card for meal and food vouchers. * Dental plan through Bradesco and national health insurance through Seguros Unimed (no monthly premium deduction for employee or children). * Ergonomic assistance during your first month to enhance your personal workspace. * MetLife life insurance coverage. * Birthday Day Off to celebrate however you wish. * Childcare assistance for parents at the company. * Access to Treinacorr (our corporate university) to further develop your skills. * Mental wellness support via psychology sessions with Em Si Psicologia. * Partial gym membership coverage through Gympass. * Pharmacy card from Brasil Convênios offering exclusive discounts and flexible spending (with payroll deduction). * Network of partnerships and discounts with various establishments such as Gazeta do Povo, Descomplica, FGV, Open English, and others. Our guiding vision is to transform the insurance industry—and we invite **you** to join this revolution too. Be an agent of change. \#VEMpraLOJACORR Want to learn more about our company? Follow us on social media and visit https://www.redelojacorr.com.br/sala\-de\-imprensa/ Are you familiar with the world of insurance? Despite common perceptions, it’s not that complicated. To us, insurance fundamentally means **protection**. To spread this idea even further, we connect insurance brokers across Brazil with major market insurers. Lojacorr is a network of independent insurance brokerages aiming to simplify these **connections**. Regardless of location, we’re here to help protect! You already know we’re a brokerage network—but Lojacorr is much more than that! We exist to add value and help insurance brokers access the best solutions to protect their clients. **And all this is possible thanks to our** **best Guardians**! If you’re here, it’s because you have the potential to join this **incredible community**! To explain what we seek in our Guardians of Protection, let’s discuss what being one truly means. In Portuguese, a “guardião” is someone who protects and cares for something or someone out of affection. For us, protection is far more than a mission—it’s embedded in our DNA. Our employees reflect our values. We believe each person plays a unique and fundamental role in building the culture we aim to create together. Join our team of Guardians. We’re here to give you a voice—and to listen. **Our Guiding Values** **Collaboration** is our strength. **Transparency** is our motto. **Agility** is our solution. **Responsibility** is our essence. **Simplicity** is our approach. **Innovation** is our destination. **Pride in Belonging** In many companies, clocking in and working from the same location is mandatory. Here, we believe that no longer makes sense—so we operate under a **remote work model**. We believe in what we can build together, regardless of whether we’re in the office. And if you miss the coffee break… feel free to bring your daily routine to our administrative headquarters in São José dos Pinhais (PR) or our commercial headquarters in São Paulo (SP). Sometimes a change of scenery is good—and we’ll always keep our doors open for you! Beyond flexibility, we invest in **diversity**. We constantly strive to foster a safe space where you can truly be yourself! We’re proud to be **certified by GPTW**, and ranked among the best companies to work for—our goal is always to support our employees’ development! Here, we foster a **culture of opportunity**, promoting individual growth through internal hiring, personalized performance evaluations, and ongoing mentoring. Do you identify with our culture? Then **\#VemPraLojacorr**