Are you looking for a professional opportunity with a strong sense of purpose? We are seeking a structured, analytical, and hands-on leader capable of managing commercial operations with organization and a results-oriented focus. The role will be responsible for monitoring KPIs, organizing operational priorities, supporting team development, and ensuring quality throughout the commercial journey—acting autonomously, with process-oriented vision and the ability to handle multiple simultaneous demands. **Responsibilities and Duties** * Coordinate the team’s operational and commercial routine; * Monitor performance, productivity, and conversion metrics; * Manage the commercial funnel and track goal achievement; * Organize priorities, distribute tasks, and ensure timely delivery; * Develop and monitor action plans to address operational and commercial bottlenecks; * Support the creation and improvement of commercial processes, workflows, and routines; * Collaborate with departments such as CRM, marketing, customer support, and operations; * Ensure high-quality communication and relationship management with leads and customers; * Conduct feedback sessions, performance follow-ups, and team development; * Monitor SLAs, customer support metrics, and operational performance; * Support the implementation of improvements in tools, dashboards, and commercial workflows; * Consolidate information and prepare executive reports for management; * Handle multiple products, campaigns, or commercial fronts simultaneously. **Requirements and Qualifications** **Mandatory Requirements:** * Completed undergraduate degree; * Prior experience in commercial coordination, commercial operations, inside sales, or team management; * Experience in consultative commercial operations; * Experience tracking KPIs, goals, and sales funnels; * Experience with CRM systems and commercial management tools; * Strong organizational, prioritization, and multitasking skills; * Experience monitoring performance and managing operations. **Desirable Requirements:** * Knowledge of the education market—including lead generation routines, commercial funnels, and student relationship management—is considered desirable for this position; * Experience in environments with multiple products or business units; * Experience improving processes, SLAs, and building dashboards. **Additional Information** **What We Offer:** * Health Insurance; * Dental Insurance; * Private Pension Plan; * Life Insurance; * Meal Voucher; * Free Parking; * Wellhub; * Zenklub. Quality of life: opportunities featuring hybrid work arrangements, development programs, and physical, emotional, and psychological well-being initiatives designed to help you live your best life. **Working Hours**: Monday to Friday, from 8:00 AM to 6:00 PM; **Work Regime**: Hybrid. **Employment Type**: CLT.
João Silva
Indeed · HR
João Silva
Indeed · HR
