Job Summary: Deliver close and high-quality customer service, identify improvements, conduct strategic follow-ups, and resolve requests to enhance customer experience and ensure retention. Key Highlights: 1. High-quality and close customer service 2. Focus on customer success, retention, and experience 3. Agile and empathetic resolution of requests CUSTOMER RELATIONSHIP ANALYST What You Will Do: • Serve as the primary point of contact for customers, ensuring close and high-quality service. • Identify opportunities for improvement and contribute to an increasingly positive customer experience. • Conduct strategic follow-ups, monitor the customer lifecycle, and focus on success and retention. • Resolve requests and complaints in an agile and empathetic manner. • Collaborate with other departments to align strategies and improve processes. • Monitor satisfaction metrics and propose actions for continuous improvement. • Support general departmental routines. What We Look For In You: • Experience in the digital industry. • Degree in Business Administration, Marketing, Communications, or related fields. • Experience in customer service, post-sales, or support. It’s a Great Plus If You Have: • Experience with franchises or marketing agencies. What We Offer: • CLT employment contract • Salary: R$ 3.500,00 • Meal voucher: R$ 23/day • Transportation voucher / Fuel allowance • Genuine growth opportunities • On-site work at Centro – Curitiba/PR Send your resume to (41)99651-5386 Job Type: Full-time CLT Compensation: R$3.500,00 per month Benefits: * Meal voucher * Transportation voucher Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
