Junior Customer Support Analyst

Description

Job Summary: We are seeking a Customer Support Analyst to provide support, resolve inquiries, register requests, and forward demands with a focus on service excellence. Key Highlights: 1. Work on the front line of customer communication 2. Ensure customer satisfaction with fast and efficient solutions 3. Collaborate with other departments to resolve complex issues Cogecom is Brazil's largest shared energy generation cooperative, strongly committed to sustainability and innovation. The company is dedicated to sustainable energy generation, contributing to a greener and cleaner future. Join our team. We are looking for a **Customer Support Analyst** to support customers and ensure a positive and efficient experience. Work on the front line of customer communication, resolve inquiries, register requests, and forward demands to the responsible departments, always focusing on service excellence. **Responsibilities:** * Provide support via phone, e\-mail, chat, or other digital channels, and in person when necessary; * Provide information regarding the current status of ownership transfer, payment date, pending documents, etc. * Record customer / integrator / representative interactions, complaints, and requests in internal systems; * Ensure timely follow\-up with customers / integrators / representatives as per established deadlines; * Collaborate with other company departments to resolve more complex issues; * Ensure customer satisfaction by seeking fast and efficient solutions to their needs; * Stay updated on company product and process updates to deliver high\-quality service. **Mandatory Requirements:** * Currently enrolled in or graduated from a Bachelor's program in Law, Business Administration, Communications, Marketing, Commercial Management, or related fields. * Prior experience in customer service; * Proficiency in Microsoft Office Suite (especially Excel and Outlook); * Familiarity with CRM or customer support systems (e.g., Zendesk, Freshdesk, Salesforce). **Skills:** * Passion for customer service; * Empathy and patience when dealing with customers; * Proactivity and sense of urgency; * Agility, organization, and attention to detail; * Conflict resolution and assertiveness; * Customer\-centric and results\-oriented mindset; * Active listening and problem\-solving skills; * Ability to work effectively in a team. **Benefits:** * Unimed health insurance; * Dental Uni dental insurance; * ECX meal allowance; * Transportation allowance; * ECX pharmacy discount program; * Gympass. * Life insurance. **Neighborhood:** Bacacheri – Curitiba PR \-**IN\-PERSON**