POST-SALES COORDINATOR

Description

Job Summary: Post-sales customer service, order management, warranty and complaint handling, and preparation of monthly reports for decision-making. Key Highlights: 1. Comprehensive post-sales customer support 2. Order, warranty, and complaint management 3. Preparation of monthly strategic reports **Job Description:** ---------------------- Will provide post-sales customer service, including order follow-up, warranty requests, complaint management, customer support and clarification of inquiries, delivering comprehensive support for all requests and complaints, aiming to meet customer demands within the deadlines stipulated by the Consumer Protection Code. Will prepare monthly activity reports documenting all incidents related to the company's products, requests, complaints, and actions taken, with the objective of supporting decision-making; **Employment Type:** -------------------------- CLT **PCD:** -------- NO **Benefits:** --------------- Meal allowance on site Unimed health insurance (available after 6 months, for employee only) Dental insurance Life insurance Pharmacy benefit plan (available after 3 months of employment) Educational partnerships (institutions and courses) Special Ligga Fibra plan (exclusive discount; coverage verification required for your region) Senac partnership Free parking Transportation allowance Wellhub health and wellness benefit Birthday Day Off **Work Location:** ---------------------- FERRAGENS NEGRAO COMERCIAL LTDA **Working Hours:** ------------------------ 8:12 AM to 6:00 PM