Backoffice Analyst I

Description

Job Summary: The professional will serve as the crucial link to ensure agile and high-quality service, smooth communication, and operational efficiency between dealerships and internal teams. Key Highlights: 1. Central role in communication and operational efficiency 2. Focus on improving customer experience 3. Collaborative environment fostering continuous growth Hey, come meet Gobrax! Today, we are the top company in Latin America for managing connected fleets and aim to become the best worldwide. At Gobrax, we are driven by an obsession with our customers, act with attitude, simplicity, and speed, always guided by data and the power of sharing. ✨ **Your mission at Gobrax:** To be the link ensuring agile and high-quality service, maintaining smooth communication, process efficiency, and integration between dealerships and Gobrax’s internal teams. Your work will be essential to ensure processes remain up-to-date, deliverables stay aligned, and operations run seamlessly—elevating customer experience and directly contributing to company results. **Your day-to-day responsibilities:** * Conduct frequent contact with dealerships for alignment, requests, and equipment dispatch. * Open and track tickets for equipment dispatch, installation, and maintenance. * Register and update customer information in the CRM, ensuring data integrity. * Send and follow up on requests with internal support and procurement teams. * Support the team in preparing weekly and monthly reports on requests, goals, and unit KPIs. * Respond to dealership operational queries and requests. * Facilitate communication between dealerships and internal departments (Procurement, Commercial, Technical, Finance, Data, and others). * Organize requests received from the Key Account Manager (KAM) and assist in prioritization. * Contribute to developing commercial proposals and contracts for dealerships. * Update dashboards, records, and internal documents. * Prepare materials, manuals, and process guidelines. * Assist Customer Success Analysts with operational routines. * Develop and maintain dashboards and reports using BI tools. * Participate in organizing area events, agendas, and meetings. **What we’re looking for:** * Impeccable organization and attention to detail. * Strong communication skills, empathy, and ease interacting across departments. * Agility in resolving requests and managing simultaneous processes. * A collaborative mindset with enthusiasm for learning. * Proactivity in anticipating needs and contributing to continuous process improvement. * Proficiency with digital tools, CRM systems, and administrative routines. * Desire to grow and build alongside the Gobrax team. **Education:** * Currently pursuing or completed undergraduate degree in Administration, Logistics, Engineering, Commercial Management, Business Process Management, or related fields. **Knowledge and Skills:** * Experience in administrative routines, customer service, or partner/client relationship management. * Familiarity with CRM systems (HubSpot is a strong plus!). * Solid proficiency in Excel/Google Sheets. * Analytical ability to interpret KPIs and reports. * Experience with dealerships, automotive manufacturers, or field operations is considered a plus. * Ability to collaborate effectively within cross-functional teams. * Aptitude for interpreting processes and structuring operational workflows. * Eagerness to grow with the team and contribute to continuous evolution. **Gobrax Benefits** Flexible Benefits — Caju Flexible allowance + meal voucher on a single card. Bonus for achieving goals. Health Insurance — Unimed Affordable monthly premium + co-payment. Dental Insurance — DentalUni Affordable monthly premium and extensive network of accredited providers. Transportation Allowance *or* Fuel Reimbursement (Option with 6% payroll deduction) ️‍ ️ WellHub (Gympass) Access to wellness platform, gyms, and health services. Zenklub Emotional wellness platform offering psychological support and wellbeing content. ️ SESC Partnership Discounts and benefits across multiple units and services. Gobrax Academy Learning paths covering technical, behavioral, and leadership development. Extended Maternity and Paternity Leave ️ Life Insurance — MetLife Fresh fruit during work hours Happy Hour every Friday **Our Culture** At Gobrax, we are driven by an obsession with our customers, constantly striving to deliver value and delight—simply and efficiently. We act with attitude, responsibility, and ownership—no excuses, with courage to make things happen. We don’t overcomplicate. Here, things are resolved lightly, objectively, and transparently. We are guided by data, which informs our choices and decisions, always seeking the best solutions. We value intentional speed—acting quickly, but with focus and clarity on the impact of our actions. We believe sharing accelerates progress—knowledge, feedback, learnings, and achievements are part of our collective journey. We cherish a healthy, welcoming environment built on genuine relationships. Here, every voice is heard, victories celebrated, and growth achieved together. We lead by example, celebrate each person’s success, and never stop learning. Come be a **Gobraxer**!