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Job Summary: We are seeking a professional to serve as the first level of corporate technical support, focused on monitoring, diagnosing, and resolving network incidents, ensuring customer satisfaction. Key Highlights: 1. Proactive monitoring and incident handling for corporate circuits 2. Technical customer support and network failure diagnosis 3. A culture that promotes ownership, transparency, and connection We are looking for someone to serve as the first level of corporate technical support within our Operations Center team! We will rely on this person to: * Proactively monitor the availability of corporate circuits; * Identify and handle incidents before customer perception; * Perform initial failure analysis (interfaces, power levels, alarms, and logs); * Escalate to responsible teams based on technical diagnosis; * Keep customers informed about incidents and support progress; * Register and update customer/circuit information in monitoring platforms. Education: Completed or currently pursuing a technical or undergraduate degree in Computer Networks, Information Technology, or related fields. **Experience Requirement:** Prior experience in Level 1 or Level 2 technical support, preferably in corporate environments or ISPs, with hands-on involvement in network failure diagnosis, technical customer support, and opening/registering technical tickets. **Practical Knowledge in:** * Basic knowledge of TCP/IP networks and VLANs; * Experience in connectivity troubleshooting; * Familiarity with networking equipment (switches, routers, GPON or similar); * Experience with remote access to equipment (SSH, Telnet or similar); * Knowledge of log and network interface analysis; * Experience with ticketing systems for opening and tracking technical tickets; * Strong communication skills for technical support to corporate customers. **Strong Differentiators (Preferred but Not Required):** * Prior experience supporting corporate or mission-critical clients; * Experience working with internet service providers; * Ability to clearly document technical analyses; * Knowledge of log and network interface analysis; * Analytical, organized, and problem-solving mindset; * Ability to communicate technically with customers; * Teamwork orientation. Location: Rua Treze de Maio, 1062 \- São Francisco \- Curitiba/PR Availability to work rotating shifts and flexible hours * *We champion diversity! All our positions are open to professionals with disabilities or those who are rehabilitated.* ***Check out our Culture Manifesto!*** Passion for the **CUSTOMER \-** Without customers, there is no Ligga. We strive to deliver an exceptional experience to all customers (internal and external). Focus on **RESULTS \-** We are driven by our deliverables. Many, fast, and excellent — even small ones — we pursue results every day! Belief in **TRANSPARENCY \-** We open boxes, data, and ideas. Withholding information is an unacceptable error. Encouragement of **OWNERSHIP \-** Challenges are opportunities for those who want to shine. If there’s a problem, take it on and solve it. Creation of **CONNECTION \-** No individual exists without the whole. No department exists without the company. We build close, authentic relationships with our colleagues. Pursuit of **TRANSFORMATION \-** More than innovation, we aim to be a landmark in the lives of our customers, suppliers, and employees. We understand that repeating the same formulas will not drive transformation. Do you identify with this? Join our team! Learn more about us: https://www.youtube.com/watch?v\=VWwhkU5S5oU At LIGGA, we care about you and your well-being. Discover our benefits: * Unimed Health Plan. * DentalUni Dental Plan. * Meal and food allowance via hybrid card. * + Life Insurance. * Transportation Allowance. * TotalPass for physical activities. * Employee Discount: 50% Off on any Internet plan subscription. * Partnership with Vittude for online therapy. * Citizen Company Program: Extended maternity and paternity leave. Additionally, our daily environment features a culture that promotes: * Birthday Day Off. * Casual, relaxed dress code. * Opportunity to work and grow in a rapidly expanding company — one of the largest players in its field in Paraná. * For parents with children up to 6 years old, you also receive your child’s birthday as a Day Off to further strengthen family bonds!
