Support Technician

Description

Job Summary: We are seeking a Junior Operational Support Technician to join an engaged technology-focused team, dedicated to service delivery and continuous process improvement. Key Highlights: 1. Opportunity for professionals engaged and passionate about technology 2. Focus on innovative solutions and professional growth 3. Handling service requests and monitoring activities to improve processes We have an outstanding opportunity for a Junior Operational Support Technician \- Curitiba/PR Positivo S\+ is a technology company focused on innovative solutions across multiple sectors. We seek a team of engaged professionals passionate about making a difference. If, like us, you believe you can make a difference, join our team and grow with us! Key Responsibilities: * Field Service * Handling access grant and revocation requests, and creating user profiles in certain systems; * Monitoring ongoing activities until completion to improve processes and prevent recurrence of failures or inconsistencies. * Service Now. Mandatory Requirements: * Experience in Level 1 and Level 2 Support * Knowledge of access management tools * Technical or related IT education Preferred Qualifications: * Knowledge of ITIL methodology Employment Type: CLT \+ Benefits: Medical and dental plans. Life insurance. Meal allowance / Food voucher. Transportation voucher. Discount club. Access to Wellhub (gyms) and Mente Tranquila. And much more. If you identify with this position and want to grow with Positivo S\+, apply now and join our team! Minimum Education: Technical Course * Meal or food allowance * Life insurance * Medical assistance * Dental assistance * Transportation voucher