Junior Technical Support Analyst – Customer Service

Description

Job Summary: We are seeking a Junior Technical Support Analyst to provide technical support to customers using our platform, ensuring an agile, efficient, and quality-aligned customer service experience consistent with company standards. Key Highlights: 1. Agile and efficient technical support to platform customers 2. Focus on optimal user experience and high-quality customer service 3. Team-based collaboration in digital environments *We are looking for a* ***Junior Technical Support Analyst*** *to join our team in Pinhais – PR! This professional will be responsible for providing technical support to customers using our platform, ensuring an agile, efficient, and quality-aligned customer service experience.* **Main Responsibilities** * Provide technical support to customers using the platform, including time-tracking routines, employee management, time clocks, facial recognition devices, and turnstiles. * Monitor and guide users in platform usage, promoting the best possible system experience. * Handle customer inquiries via chat and the Bitrix platform, resolving questions, logging tickets, and guiding customers according to defined protocols. **Mandatory Requirements** * Prior experience in technical customer support, preferably with electronic time-tracking systems (e.g., Secullum). * Knowledge of CRM and technical support tools. **Desired Profile** * Proactivity, organization, and results orientation. * Strong verbal and written communication skills, with a professional and courteous customer service attitude. * Ability to work under deadlines and pressure. * Capacity to collaborate within teams and operate effectively in digital environments. **Benefits:** * Transportation allowance * Meal allowance * Totalpass * Dental plan * Pharmacy plan (Hiperfarma) * On-site parking * Group life insurance * Tenure-based rewards **Working Hours** **Monday to Friday, from 8:00 AM to 6:00 PM – with a 1:15 hr break (IN-PERSON MODE).** **Work Location and Benefits** Address: João Leopoldo Jacomel Highway, Pineville, Pinhais – PR. **Join us in transforming technical support at Ponto!** If you identify with our purpose, possess leadership spirit, and seek challenges that drive your professional growth, send us your resume and become part of the Ponto team! Job Type: Full-time CLT Compensation: R$2.205,30 per month Benefits: * Fuel allowance * Partnerships and commercial discounts * Free parking * Meal allowance * Transportation allowance Work Location: In-person