Customer Experience Technician N2

Description

Job Summary: IT professional focused on technical support, diagnosis, and resolution of issues related to networks, operating systems, and hardware, ensuring user satisfaction. Key Highlights: 1. On-site/remote ITIL-based technical support 2. Configuration and operation of network equipment and IT hardware 3. Diagnosis and resolution of issues in Windows and Linux systems #### **Curitiba/PR** * 08:00\-18:00 EDUCATION KNOWLEDGE * Configuration and operation of network equipment (network cabling, including organization and maintenance) * Support for Internet browsers and various systems * Analysis and diagnosis of physical servers * Configuration, replacement, etc., of switches and access points * * User support ensuring user satisfaction and continuity of IT services * Diagnosis and resolution of issues in Windows and Linux operating systems * Knowledge of ITSM tools (IT service management) * Creation/configuration of institutional e\-mail, electronic mail, telephony, and VOIP * IT hardware support, such as installation and configuration of computers and peripheral devices * IT technical support (on-site/remote) based on ITIL principles * Management of user/group accounts, password resets, and permissions in directory systems ADDITIONAL INFORMATION * Requirement for home office infrastructure * Availability for travel CERTIFICATIONS * ITIL V4 Foundation **Mandatory** * ITIL V3 Foundation **Mandatory** *“At Hepta, we respect and embrace diversity. We make no distinction based on gender, ethnicity, religion, sexual orientation, or disability. Apply now!” \#vemprojeitoHepta*