Customer Service and Support

R$2,043/month

Indeed

Company

Job typeFull-time

Workplace typeOnsite

Experience levelNo experience limit

Education levelNo degree limit

Description

Job Summary: The professional will provide remote and on-site customer service and technical support, guide and train users, and log support tickets for W.Vetro. Key Highlights: 1. Customer service and technical support 2. User guidance and training 3. Support to sales and technical teams **Join W.Vetro!** We are the innovative solution transforming the management of glass shops and metalworking shops with the market’s best calculation and management system. **MAIN RESPONSIBILITIES:** * Remote and on-site customer service * Technical support for software installation, configuration, and usage * User guidance, training, and capacity building * Logging and tracking of technical support tickets * Support to sales and technical teams **REQUIREMENTS:** * Completed high school education * Strong communication skills and ease in customer service * Intermediate-level computer knowledge * Organization, proactivity, and responsibility * Valid driver’s license * Willingness to travel **PREFERRED QUALIFICATIONS:** * Currently pursuing a university degree * Experience in technical support or customer service * Familiarity with software used in the glass or metalworking industry * Basic understanding of production processes or estimating for windows/doors and glass shops **WORK SCHEDULE:** * Monday to Friday: 8:00 AM to 6:00 PM; Saturdays (when required): 8:00 AM to 12:00 PM Compensation: starting at R$2\.043,39 per month Benefits: * Food basket * Meal allowance * Transportation allowance Work location: On-site

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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