Description
Job Summary:
Work in retail providing customer service, prospecting, and loyalty building, applying consultative sales and negotiation techniques to optimize results and contribute to relationship management.
Key Highlights:
1. Customer service and prospecting in retail.
2. Development of customer relationships and loyalty.
3. Application of consultative sales techniques and negotiation.
**Description and Responsibilities:**
**Schedule:** Monday to Friday, from 8 a.m. to 6 p.m.
**Level:** Professional
**Employment Type:** Permanent – CLT **?? What You Will Do (Responsibilities)**
* Serve customers in **retail**, ensuring appropriate product offerings.
* Maintain **customer relationships** to foster loyalty and increase satisfaction.
* Prospect new customers and opportunities using **consultative sales techniques** and **CRM**.
* Organize and restock products at the point of sale to optimize visibility and facilitate purchasing.
* Record sales and accurately track daily cash flow.
* Apply **negotiation techniques** to maximize sales volume and average transaction value.
**?? How You Will Interact and Impact**
* Implement promotional activities and increase product visibility.
* Provide ongoing feedback on customer behavior and market trends to the **management team**.
* Contribute to continuous improvement of customer service and sales processes using **customer relationship management tools**.
* Participate in training sessions and meetings to align strategies and ensure service excellence.
**Requirements:** **?? Essential Requirements**
* Completed high school education or equivalent practical experience
* Knowledge of **baking** applied to retail.
* Ability to communicate clearly and provide customer service.
**?? Technical Competencies**
* Proficiency in **retail sales techniques** and customer prospecting.
* Ability to effectively maintain and develop **customer relationships**.
* Practical knowledge of inventory management and control of bakery products.
**?? Behavioral Competencies**
* Proactivity and initiative to identify sales opportunities.
* Empathy and ability to build lasting relationships.
* Organization and focus on results.
* Teamwork and strong interpersonal communication skills.
**?? Preferred Qualifications**
* Prior experience in customer service within the **baking sector**.
* Training in advanced negotiation and loyalty-building techniques.
**Benefits:**
Transportation allowance, Medical assistance, Dental assistance, Corporate mobile phone, Commissions, Life insurance