Active Customer Service Agent

Description

Job Summary: Proactive customer service focused on billing collection and negotiation for mobile phone services, including outreach to customers for debt regularization and guidance. Key Highlights: 1. Communication and results-oriented mindset 2. Pursuit of professional growth 3. Recognition of performance and dedication ### **Job Opening: Proactive Customer Service Specialist – On-site** **Curitiba/PR** If you enjoy communicating, are results-driven, and seek professional growth within a company that values performance and dedication, this opportunity is for you. ### **Daily Responsibilities** * Proactive customer service focused on **billing collection and negotiation** for mobile phone services, contacting customers to regularize outstanding debts, clarify amounts due, and provide guidance on available payment methods. ### **Compensation and Benefits** * Fixed salary: **R$ 1\.518,00** * Variable compensation based on performance * Benefits provided by the company ### **Working Hours** * Rotating schedule: **6 days on, 1 day off** * Shifts: **afternoon and night** ### **Requirements** * Completed high school education * Minimum age of 18 years * Experience in sales, collections, or customer retention (via phone and WhatsApp) * Basic knowledge of Microsoft Office Suite * Communicative, proactive profile with goal orientation and desire for growth ### **Work Location** * **Curitiba – Downtown** * Fully **on-site** work Minimum Education Level: High School (Secondary Education) * Meal allowance * Transportation allowance * Life insurance * Medical assistance * Dental assistance * Partnerships with universities and language schools * Childcare assistance * Career development plan