Active Customer Service Agent

Description

Job Summary: Active customer service focused on billing collection and negotiation for mobile phone services, including contact with customers to regularize outstanding payments, clarify amounts due, and provide guidance on payment methods. Key Highlights: 1. Opportunity for those who enjoy communicating and seek professional growth 2. Focus on results and performance in a company that values dedication 3. Communicative, proactive profile, goal-oriented with a desire for growth ### **Job: Active Customer Service Specialist – On-site** **Curitiba/PR** If you enjoy communicating, focus on results, and seek professional growth within a company that values performance and dedication, this opportunity is for you. ### **Daily Responsibilities** * Active customer service focused on **billing collection and negotiation** for mobile phone services, contacting customers to regularize outstanding payments, clarify amounts due, and provide guidance on payment methods. ### **Compensation and Benefits** * Fixed salary: **R$ 1\.518,00** * Variable compensation based on performance * Benefits offered by the company ### **Working Hours** * Rotating schedule: **6 days on, 1 day off** * Shifts: **afternoon and night** ### **Requirements** * Completed high school education * Must be at least 18 years old * Experience in sales, collections, or customer retention (via phone and WhatsApp) * Basic knowledge of Microsoft Office Suite * Communicative, proactive profile, goal-oriented with a desire for growth ### **Work Location** * **Curitiba – Downtown** * **100% on-site** work Minimum Education Level: High School (Secondary Education) * Meal allowance * Transportation allowance * Life insurance * Medical assistance * Dental assistance * Partnerships with universities and language schools * Childcare assistance * Career development plan