Job Summary: Market4u is seeking a professional to elevate the operational performance of active operations, reduce recurrence, and implement high-impact strategies to revolutionize retail. Key Highlights: 1. Revolutionize retail through technology and mutual trust 2. Build a legacy of innovation and convenience for people 3. Lead turnaround plans and mentor senior analysts Market4u was founded with the **purpose of delivering greater convenience to people through technology and mutual trust**, the same value we uphold daily. This is how our team makes history (their own and ours) in this great mission to revolutionize retail. If you are also **passionate about innovation and wish to build this story together with us**, we would be delighted to welcome you to our team. At market4u, all opportunities are open to everyone! If you reside in Curitiba/PR and are interested in joining Market4u, this opportunity could be yours! **Responsibilities and Duties** ### **Position Mission** Elevate the operational performance of active operations at scale, reduce recurrence, accelerate corrections, and implement high-impact strategies—supporting leadership in evolving methodologies and departmental results. ### **Main Responsibilities** * Develop and execute strategies by segment (clusters, regions, operational profiles). * Lead turnaround plans for priority portfolios, with defined goals and deadlines. * Conduct root-cause analyses and structure playbooks for recurring issues. * Mentor senior analysts, enhancing the team’s technical proficiency and methodological consistency. * Collaborate with Quality and CS Ops to reduce recurrence and improve data intelligence. * Monitor operational KPIs and measure the impact of implemented interventions. **Requirements and Qualifications** * 4–6+ years of experience in Operations, Franchising, or operational Customer Success. * Proven track record of portfolio recovery and KPI improvement. * Strong analytical capability and data-driven decision-making skills. * Confident communication, results-oriented negotiation, and autonomy. * Advanced Excel and Power BI (dashboard consumption). * Basic SQL knowledge preferred. **Additional Information** **Work Schedule:** 8:00 AM–5:48 PM with 1-hour lunch break (Monday to Friday) **Employment Type:** CLT (Consolidation of Labor Laws) **Benefits:** AMIL Health Insurance + AMIL Dental Insurance + Gym Allowance (BRL 50.00) + Mental Health Support (Vittude App) + Life Insurance + Meal Voucher + Transportation Voucher + Pharmacy Allowance + Partner Parking Facilities + 25% discount on purchases at market4u + Swile: within the app, access Swile Shop offering various deals at stores, pharmacies, gyms (TotalPass), and restaurants + Career Development Path + Monthly Feedbacks + People Cycle \- Performance Evaluation, PDI (Individual Development Plan), and Competency Feedback + After 2 years (Education Allowance + Language Learning Allowance + Professional Development Course Allowance). * **On-site cafeteria; dedicated rest areas for breaks and post-lunch relaxation; autonomous Market4u store located onsite offering 25% product discount.** Market4u was founded with a bold purpose: **to deliver greater convenience to people through technology and mutual trust.** This same philosophy guides our daily work and drives our team to make history in this grand mission to revolutionize retail. With over 2,000 units spread across all regions of Brazil, we are today the largest network in this segment in Latin America and are experiencing robust growth toward becoming the country’s largest franchisor. Yet to sustain this growth, **we need people like you—individuals who share our passion for innovation and are ready to build this story alongside us.**