Retention Analyst

Description

Job Summary: Work on recovering uncovered share portfolios, strengthening customer relationships, and safeguarding the financial health of groups. Key Highlights: 1. Direct management of uncovered share portfolios 2. Focus on customer relationship and experience 3. An environment that values continuous development and learning ### **JOB DESCRIPTION** The **Ademicon** is more than a company: it is a brand that delivers! We plan not only for client acquisition but also for the career growth of professionals who aspire to become experts in their field. Here, doors are open for you to showcase your talent—not only to us but to **EVERYONE**! We are a leading consortium company with over 30 years of experience, looking ahead and seeking professionals eager to achieve even greater success. Our expansion is taking shape worldwide, with over 240 business units, more than 7,000 consultants and licensees, and a corporate team comprising over 420 employees. In 2024, the company achieved the remarkable milestone of over R$84 billion in traded credit and over 295,000 served customers. However, these numbers are possible only because of our people—who bring our brand to life and uphold everything we believe in. And, of course, we believe in **YOU**! Join this team and take the first step toward your successful future. **Learn more about the responsibilities associated with this role:** Directly manage the uncovered share portfolio assigned to your region, strengthening our relationships with customers, stores, and dealers. Responsible for negotiating delinquent or canceled shares, ensuring the maintenance of investments and the financial health of groups. Responsibilities: * Contact delinquent or canceled customers for negotiation; * Renegotiate, if necessary, with compliant customers requesting cancellation; * Responsible for cleansing customer records; * Record incidents arising from negotiations; * Record incidents arising from negotiations with stores and dealers; * Issue and update payment slips (boletos); * Send SMS messages to delayed consorciados according to the collection schedule; * Process cancellation of delinquent shares according to the collection schedule; * Populate performance reports: Crop (Safra), Retention through Renegotiation. ### **JOB REQUIREMENTS** * Microsoft Office suite; * Proficient typing and strong written and verbal communication skills; * Clear and empathetic communication; * Organization and proactivity; * Active listening ability; * Resilience and emotional control; * Focus on customer relationship and experience; * Creative and persuasive capabilities. ### **JOB BENEFITS** * Unimed health insurance * DentalUni dental insurance * Food allowance and meal voucher * Transportation allowance or fuel subsidy * Group life insurance * Emergency coverage (Eco Salva and Unimed Mobile) * Profit-sharing program (PPR) * Performance evaluation, Individual Development Plan (PDI), and Corporate University * Educational partnerships and incentives for continuous learning * Benefits club offering exclusive discounts across various services * Engagement initiatives and incentive campaigns * TotalPass for health and quality of life * Fresh fruit available at the office * Birthday day-off * Dress code aligned with our culture, reinforcing professionalism, care, and brand identity. ### **ADDITIONAL INFORMATION** **Employment Type:** CLT