Customer Service Representative

Description

Job Summary: Responsible for providing information and support to customers and store tenants, managing equipment, and updating data in the system. Key Highlights: 1. Direct communication with store tenants for support and information. 2. Customer service, providing information about the shopping center. 3. Assisting in updating store and customer data. ALLOS is a brand with a strong heritage—nearly 50 years of experience transforming the retail market in Brazil. We are a benchmark for excellence and innovation, built on quality and trust that define our history. The new brand emerged ready for the future, resulting from the merger between Aliansce Sonae and brMalls in 2023\. However, this journey began long before. It all started with Aliansce, which inaugurated the first shopping center in Brazil’s Northeast region—and the second in the country—in 1975\. In 2019, the merger between Aliansce and Sonae Sierra gave rise to Aliansce Sonae, becoming the leader in shopping center management in Brazil, with 32 properties. In 2006, brMalls was established, resulting in a portfolio of 30 assets located across all five regions of the country. Thus, in 2023, ALLOS emerged from the convergence of two national powerhouses in the sector, uniting forces to become the most innovative platform for entertainment, lifestyle, services, and shopping. Our story continues, and we are ready to create moments that transform and impact people’s lives—generating connections and opportunities. **Responsibilities and Duties** * Provide general information about shopping center procedures and store locations; * Conduct direct communication with store tenants (delivery of circulars and materials or correspondence, collection of data, and active contact via phone or in-person visits to stores); * Manage customer loan equipment (e.g., baby strollers, wheelchairs, etc.); * Update store and customer contact information in the system; Other duties relevant to the position. * **Requirements and Qualifications** * Completed High School education; * Basic Microsoft Office package proficiency; Prior experience in customer service. * **Additional Information** What We Offer You * Meal/Voucher Allowance; * Transportation Allowance/Parking; * Health Insurance; * Dental Insurance; * Life Insurance; * Birthday Day Off; * Wellhub; * Wellz (corporate mental health program). **Work Location:** SHOPPING CURITIBA **Shift Schedule:** 12x36 — 10:00 AM to 10:00 PM with a one-hour break We exist to connect people with what matters—serving and delighting everyone every day, and creating moments that transform. In a world of constant evolution, we emerge as a powerful transformative force—a legacy of 50 years of experience that transformed retail in Brazil and consolidated a trajectory of excellence and trust, establishing us as a market benchmark with a portfolio of 51 shopping centers across all five regions of Brazil. Our shopping centers are vibrant destinations, full of opportunities for entrepreneurs and innovative brands. With over 15\.000 stores attracting more than 51 million visits per month, we create welcoming, safe, and inspiring spaces where every visit becomes a journey of discovery and connection. We create physical and digital experiences that transcend consumer expectations and generate positive societal impact—with a long-term vision and sustainable results for store tenants and partners. Click here for more information on how ALLOS processes your personal data as a job candidate. **DIVERSITY, EQUITY AND INCLUSION** **ALLOS** is committed to creating and fostering a diverse workplace—one that welcomes individuals of all races, ethnicities, genders, origins, life experiences, and backgrounds—prioritizing social inclusion, reducing inequalities, and implementing fair employment practices that promote equal opportunity. We expect all employees, regardless of role or hierarchy, to feel welcomed and guided by mutual respect. Our job openings are intended for individuals from diverse groups, including women, Black people, LGBTQIAPN\+, persons with disabilities, and other underrepresented groups. **Attention:** ALLOS **does not charge any fees at any stage of its selection processes.** Be wary of job offers requesting payment for courses, fees, or materials.