Collections Operator

Description

Job Summary: We are seeking an Active and Inbound Telemarketing Operator to work in credit recovery, negotiation, and customer service — aiming for results while maintaining ethics. Key Highlights: 1. Focus on credit recovery and customer negotiation 2. Work with goals and KPIs to achieve optimal results 3. Dynamic and collaborative environment with growth opportunities **OPEN POSITION: ACTIVE AND INBOUND TELEMARKETING OPERATOR \- 30 OPPORTUNITIES** -------------------------------------------------------------------------------- **Maklen Credit Recovery** is looking for committed, communicative professionals with collections experience to join our team as **Active and Inbound Telemarketing Operators**. If you enjoy challenges, focus on results, and are available for **in-person work**, this opportunity may be right for you! ### **Main Responsibilities** * Make active and inbound calls focused on credit recovery; * Conduct negotiations and formalize agreements in a courteous, ethical, and assertive manner; * Accurately record information and negotiations in the system; * Clarify doubts and proactively resolve customer requests; * Follow internal procedures and policies to ensure service quality; * Work with goals and KPIs, consistently striving for optimal results. ### **Requirements** * Minimum of **1 year** proven experience as an Active and Inbound Telemarketing Operator; * Must reside near the company; * Availability for **in-person work**, Monday through Friday, from **9:00 AM to 5:12 PM**; * Skills in sales, collections, and debt negotiation; * Proactive, productive profile with strong communication skills and a results-oriented mindset. ### **Benefits** * Market-competitive fixed salary; * **Uncapped bonus**, based on achieved goals; * Transportation allowance; * Meal allowance; * Health insurance; * Dynamic and collaborative work environment; * Genuine opportunities for professional growth and development. ### **How to Apply** Send your resume to: **scaratti.ana@maklenrc.com.br** Or contact us via WhatsApp: **(41\) 9826\-5896** ✨ **If you identify with this profile and wish to join a solid, continuously growing company, send your resume and start building your career with us!** Minimum Education Level: High School (Secondary Education)