Collections Operator (Exclusively for PCDs)

Description

Job Summary: This professional will be responsible for recovering amounts while maintaining good customer relationships, communicating clearly and professionally, and offering viable payment solutions. Key Highlights: 1. Ensure recovery of amounts and maintain good customer relationships. 2. Empathetic and professional communication to offer viable payment solutions. 3. Adhere to legal and ethical standards, ensuring transparent and fair processes. How the **Collections** team builds Loft: The mission of the Collections team is to ensure recovery of amounts while preserving integrity and maintaining good customer relationships. This involves clear, empathetic, and professional communication, offering viable payment solutions, and simultaneously minimizing delinquency. Additionally, it is essential that the team complies with legal and ethical collection standards, ensuring that processes are transparent and fair. **Challenges you will face:** * + Contact tenants to carry out collection actions; + Serve as an interface between the defaulting tenant and the real estate agency; + Calculate overdue amounts, prepare spreadsheets, and formalize debt collection via e\-mail; + Assist customers by explaining and clarifying doubts regarding general terms, debited amounts, and others; + Negotiate ongoing agreements; + Monitor customer responses regarding negotiations; + Track payment settlements via credit card or bank slips; + Maintain records, documents, and proof of transactions. **What you need to unlock this opportunity?** * + Completed high school or currently pursuing higher education; + Prior experience in the real estate sector will be considered a plus. **Additional Information** Caju \- Greater flexibility to use your benefits (Meal, Food, Mobility, Health, Home Office, Culture, and Education); Medical Assistance \- Sulamerica Life Insurance \- Prudential ️Gympass \- Access to gyms across Brazil LinkedIn Learning \- An educational platform to enhance your development Parental Leave \- For parents Guapeco \- Pet Health Plan with discount ️Work Mode \- On-site: Monday to Friday \- 9:00 AM to 5:12 PM \- one-hour lunch break