Collections Operator

Description

Job Summary: This role on the Collections team ensures recovery of outstanding amounts while maintaining strong customer relationships and minimizing delinquency through empathetic communication and tailored payment solutions. Key Highlights: 1. Recovery of outstanding amounts and maintenance of good customer relationships 2. Empathetic and professional communication to offer payment solutions 3. Guarantee of transparent and fair processes, in compliance with legal and ethical standards How the **Collections** team builds Loft: The mission of the Collections team is to ensure recovery of outstanding amounts while preserving integrity and fostering positive customer relationships. This involves clear, empathetic, and professional communication, offering viable payment solutions, and simultaneously minimizing delinquency. Additionally, it is essential that the team adheres to legal and ethical collection standards, ensuring all processes remain transparent and fair. **Challenges you’ll face:** * + Contact tenants to carry out collection activities; + Serve as the liaison between delinquent tenants and the real estate agency; + Calculate overdue amounts, prepare spreadsheets, and formalize debt collection via e\-mail; + Assist customers by explaining and clarifying questions regarding general terms, debited amounts, and other matters; + Negotiate ongoing settlement agreements; + Monitor customer responses regarding negotiations; + Track payment settlements via credit card or bank slips; + Maintain records, documents, and proof of transactions. **What you need to unlock this opportunity:** * + Completed high school education or currently pursuing higher education; + Prior experience in the real estate sector will be considered a plus. **Additional Information** Caju \- Greater flexibility to use your benefits (Meal, Food, Mobility, Health, Home Office, Culture, and Education); Medical Assistance \- Sulamerica Life Insurance \- Prudential ️Gympass \- Access to gyms across Brazil LinkedIn Learning \- An educational platform to accelerate your development Parental Leave \- For both parents Guapeco \- Pet Health Plan with discount ️Work Mode \- In-person: Monday to Friday \- 9:00 AM to 5:12 PM \- one-hour lunch break