Job Summary: A professional responsible for negotiating and collecting debts, with a focus on customer relationship management, account analysis, and agreement follow-up. Key Highlights: 1. Customer relationship management for debt negotiation 2. Debt collection via phone, WhatsApp, and email 3. Account analysis and agreement follow-up **Job Description:** Maintain relationships with delinquent customers to negotiate debts; Conduct debt collection via phone (active and inbound), WhatsApp, and email; Analyze and identify potential inconsistencies in customer accounts; Monitor payment agreements; Provide weekly reports on collection status to leadership. **Requirements:** Strong communication skills, empathy, and continuous willingness to learn! Focus on solutions and results; Balance assertiveness and kindness during negotiations; Experience in the collections field; Organization, focus, and dedication; **Minimum Education Level:** High School Diploma **Work Schedule:** Monday to Thursday: 08:00–18:00 / Fridays: 08:00–17:00 **Benefits:** Transportation allowance + meal allowance; Health and dental insurance; Birthday day off (because you deserve it!); Market-competitive salary; Attendance bonus *Apply through the Divulga Vagas portal!* Follow Divulga Vagas on Instagram: @divulgavagas.oficial
João Silva
Indeed · HR
João Silva
Indeed · HR
