Collections Assistant

Description

Job Summary: CoE Votorantim is seeking a Collections Assistant to handle both active and reactive customer outreach for delinquent accounts, aiming for debt recovery and renegotiation, with focus on individual and collective goals. Key Highlights: 1. Active and reactive collections from delinquent customers 2. Focus on debt recovery and renegotiation strategies 3. An environment of continuous learning and strong collaboration We are CoE — Votorantim’s Center of Excellence. We believe in continuous evolution — everything changes, transforms, and reinvents itself. We are people focused on results, relationships, learning, and order. If you identify with these attributes, join our team! We are looking for a **Collections Assistant** to join Votorantim’s Center of Excellence in the **Collections** area. Within this area, we operate with **active and reactive collections**. Key responsibilities for this role will be in the **Collections** area, including: * Active and reactive outreach to delinquent customers for debt renegotiation; * Debt recovery; * Support for administrative collections through alternative renegotiation tools (WhatsApp and e\-mail); * Work with individual and collective targets aimed at reducing delinquency and increasing recovery; * Renegotiation strategies; * Positive and efficient communication with customers and team members; * Prior experience in active and reactive collections is a plus; * Strong interpersonal skills and teamwork; * Good argumentation, persistence, and empathy; * A curious and eager-to-learn mindset; * Ability to manage multiple systems simultaneously and register information quickly; * Agility using technology, especially keyboard proficiency; * Persuasion skills aimed at increasing delinquency recovery; It is important that you have knowledge of: * Microsoft Office suite (especially Outlook and Excel); * Negotiation techniques; Our offices are located in São Paulo and Curitiba. We provide services to Votorantim’s portfolio companies through Shared Services Centers covering Finance, Accounting, Tax, Human Resources; Real Estate Solutions; and Information Technology. We were founded with the objective of generating value through relentless pursuit of operational excellence, customer intimacy, and innovation. We believe talented professionals are everywhere, which is why our job openings are open to all, regardless of race, gender, sexual orientation, gender identity, and/or disabilities. Learn more about CoE at https://votorantimcoe.gupy.io/ **Responsibilities and Duties** **Requirements and Qualifications** **Additional Information** We are CoE \| Votorantim’s Center of Excellence. We are approximately 1,000 people working in São Paulo and Curitiba, organized into competence centers covering Finance, Accounting, Tax, Human Resources, Real Estate Solutions, Information Security, Information Technology, Analytics, and Innovation — serving Votorantim’s portfolio companies. We value plurality, diversity, and inclusion, as well as mutual respect in our relationships. These values are part of our essence and reflect how we live day-to-day. At CoE, you’ll find an environment of continuous learning and strong collaboration. We’ve chosen to walk this path together. Join us on this journey!