Job Summary: The professional will be responsible for planning and monitoring collection strategies, analyzing indicators, developing metrics, and mediating actions between teams and clients. Key Highlights: 1. Strategic involvement in collections and KPI analysis 2. Development of metrics and indicator projections 3. Mediation and conflict management between departments **Requirements:** * Currently pursuing a bachelor's degree in Administration, Accounting, Economics, Financial Management, or related fields (preferred); * Proven experience in Collections, Planning, Control Desk, or similar roles (mandatory); * Solid experience in defining and analyzing collection indicators and KPIs (mandatory); * Experience creating collection frameworks, managing costs, and monitoring performance; * Results-driven; * Curious, proactive, and willing to study new technologies; * Advanced Excel, Power BI, and CANVA (mandatory) **Responsibilities:** * Monitoring and planning strategy and results; * Building and tracking KPIs across multiple teams; * Developing metrics, analyses, and indicator projections; * Providing tools for tracking results and indicators across various teams (in collaboration with the Operations team); * Understanding our operational areas by studying and comprehending their business levers; * Analyzing opportunities for operational gains. * Analyzing outbound reports related to collection portfolios. * Defining strategy, result segmentation, as well as monitoring and projecting these results. * Mediating between Clients and Operations, acting as a bridge between these two areas to manage conflicts and mediate outcomes. * Mediating between Planning and Operations teams handling portfolios; * Defining incentive strategies based on data analysis in collaboration with the Business area; * Analyzing indicators and developing action plans to improve performance and increase revenue. * Monitoring conversion targets, generating executive reports on actions taken to achieve targets and their respective outcomes. * Complying with the EEM Group’s Quality Policy, Anti-Bribery Policy, and Information Security Policy. Employment Type: Full-time, Permanent CLT Compensation: R$5\.181,26 per month Benefits: * Health insurance * Dental insurance * Internet allowance * Commercial partnerships and discounts * Life insurance * Meal voucher * Transportation voucher Work Location: Hybrid remote work for Curitiba, PR
João Silva
Indeed · HR
João Silva
Indeed · HR
