Junior Telecom Analyst

Description

Job Summary: We are seeking a Junior Telecom Analyst to work on external/internal network maintenance, supervise field teams, monitor service tickets, and propose improvements to ensure operational excellence. Key Highlights: 1. Operation in external/internal network maintenance and capital plant 2. Monitoring and dispatching of field teams and SLA tracking 3. Fault analysis, report generation, and internal department coordination We seek a person to work as a ***Junior Telecom Analyst*** within the **External/Internal Network Maintenance \- Capital Plant!** team. This person will be responsible for: * Collaborating with field teams to identify probable root causes of failures in B2C and B2B networks; * Dispatching and monitoring all technical requests to field teams, ensuring appropriate prioritization and SLA compliance; * Monitoring technical service tickets dispatched to field teams, guaranteeing execution within the specified SLA; * Assisting in monitoring field activities for optical signal restoration in B2C and B2B networks; * Daily oversight of contracted companies' field infrastructure, proposing improvements and supporting resolution of systemic and process-related challenges; * Working with contracted companies on daily planning of dispatched field activities; * Conducting analysis of recurring faults in the external network and proposing preventive and corrective actions; * Tracking operational indicators (SLA, MTTR, backlog, fault recurrence) and preparing reports for management; * Interfacing with internal departments (NOC, Engineering, Customer Support, and Planning) to align priorities and handle incidents; * Ensuring accurate registration and timely updates of information in dispatch and ticket management systems; * Supporting route definition, prioritization of critical services, and handling mass-scale demands (large-scale incidents). **Preferred Qualifications:** * Knowledge of telecommunications networks (FTTH, optical networks, last mile); * Experience in dispatching and supervising field teams; * Familiarity with ticketing and monitoring tools; * Strong communication skills for interaction with internal teams and service providers; * Organizational skills and sense of priority for managing multiple concurrent tasks. ***Requirements for the Position:*** * *Bachelor's degree completed in Telecommunications or related fields* * *Professional experience in Telecommunications* * *Advanced proficiency in Microsoft Office Suite or analytical tools (Excel for indicator tracking)* Additional strong differentiators include: * Knowledge of telecommunications networks (FTTH, optical networks, last mile, backbone); * Experience in dispatching and supervising field teams; * Familiarity with ticketing and monitoring tools; * Strong communication skills for interaction with internal teams and service providers; * Organizational skills and sense of priority for managing multiple concurrent tasks. * *We encourage diversity! All our positions are open to professionals with disabilities or those who have undergone rehabilitation.* ***Check out our Culture Manifesto!*** Passion for the **CUSTOMER \-** Without customers, there is no Ligga. We strive to deliver an outstanding experience to all customers (both internal and external). Focus on **RESULTS \-** We are delivery-driven. Many, fast, and excellent results — even small ones — we aim for results every day! Belief in **TRANSPARENCY \-** We open boxes, data, and ideas. Withholding information is an unacceptable error. Encouragement of **OWNERSHIP \-** Challenges are opportunities for those who want to shine. If there’s a problem, take ownership and solve it. Building **CONNECTION \-** No individual exists without the whole. No department exists without the company. We foster close, authentic relationships with our colleagues. Driving **TRANSFORMATION \-** More than innovation, we aim to become a milestone in the lives of our customers, suppliers, and employees. We understand that repeating the same formulas will not initiate transformation. Do you identify with this? Join our team! Learn more about us: https://www.youtube.com/watch?v\=VWwhkU5S5oU At LIGGA, we care about you and your well-being. Discover our benefits: * Unimed Health Plan. * DentalUni Dental Plan. * ️ Meal and food allowance via hybrid card. * + ️ Life Insurance. * Transportation Allowance. * TotalPass for physical activities. * Employee Discount: 50% Off on any internet plan subscription. * Partnership with Vittude for online therapy. * Citizen Company Program: Extension of maternity and paternity leave. Additionally, our daily culture promotes: * ️ Birthday Day Off. * Relaxed, casual dress code. * Opportunity to work and grow in a company expanding daily and among the largest players in its field of operation in Paraná. * For parents with children up to 06 years old, you also receive your child's birthday as a Day Off to strengthen family connection!