SALES AND CONTRACTS ASSISTANT II - DELINQUENCY

Description

Job Summary: Opportunity for a Level II Assistant in the Integrated Market Management area, focused on delinquency, customer service, and negotiation at Unimed Paraná. Key Highlights: 1. Central involvement in delinquency and customer negotiation processes 2. Focus on customer service, clarification, and handling of customer complaints 3. Conducts negotiations, issues payment slips, and arranges debt installment plans **Job Description:** ---------------------- The Integrated Market Management department of Unimed Paraná has an opening for the position of Level II Assistant, with responsibilities centered on delinquency management. We seek an organized, communicative professional who focuses on customer service and negotiation. Key Responsibilities: Contact beneficiaries with outstanding invoices for collections; Assist customers with clarifications and guidance regarding debts; Receive and handle customer complaints through various channels (in-person, phone, web portal, e\-mail, and customer service center); Analyze complaints related to outstanding invoices; Conduct negotiations, issue duplicate payment slips, and arrange debt installment plans; Monitor payments to ensure invoice settlement in the system; Process contract cancellations due to delinquency, in accordance with current regulations; Record all interactions and actions taken in the management system. **Essential Requirements:** ------------------------------ Completed High School; Currently pursuing a Bachelor’s degree will be considered an advantage. **Desired Qualifications:** -------------------------- Proficiency in Word and Excel; Customer service skills; Basic knowledge of negotiation techniques; Fundamental understanding of Law No. 9\.656/98 (Health Plan Regulation); Prior experience in collections and customer negotiation activities. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Benefits:** --------------- Meal Voucher Food Voucher; Transportation Voucher or Parking; Health Insurance (Effective after 90 days of employment); Dental Insurance; Sos Medilar; Postgraduate Education Incentive; Development Programs; Pharmacy Discount; Yoga, Occupational, and Functional Training Classes; Relaxation Area; Library; Employee Association; Fresh Fruits in Departments; Wellhub We are part of GPTW. **Work Location:** ---------------------- UNIMED PARANA **Working Hours:** ------------------------ 8 hours/day \- Monday to Friday