Administrative Assistant - RMA

Description

Job Summary: Assist in Authorized Return Merchandise (RMA) processes, ensuring an agile and organized flow of returns and exchanges. Key Highlights: 1. Support the RMA process from shipment to receipt of parts 2. Inspect and organize received parts and equipment 3. Assist in communication with suppliers and internal departments #### **Administrative Assistant \- RMA** **Job Description:** **Videosoft** manages all processes involved in a successful project — from manufacturing terminals at our own factory, to developing software/integrations, monitoring peripherals and applications, and maintaining an extensive network of Technical Assistance centers distributed across the entire national territory. With over 20 years in the market, we are a technology company specializing in self-service solutions. We are located on the Santa Catarina coastline, offering excellent quality of life! **Job Mission:** Assist in RMA (Authorized Return Merchandise) processes by supporting the organization, inspection, registration, and dispatch of parts and equipment, ensuring that returns and exchanges proceed in an agile, organized, and traceable manner. **Responsibilities and Duties:** * Support tracking of the RMA process, from shipment through receipt of parts for maintenance or replacement; * Record information and updates in spreadsheets or control systems; * Inspect and organize received parts and equipment, forwarding them for testing or repair; * Assist in issuing and verifying invoices related to the RMA process; * Maintain physical and digital control of RMA documents and records; * Package and prepare parts for shipment, following technical department instructions; * Assist in communication with suppliers, logistics carriers, and internal departments to update status; * Support administrative and logistics tasks within the department. **✅ Requirements and Qualifications:** * Completed high school education; * Basic computer skills (Microsoft Office or Google Workspace); * Familiarity with inventory organization, logistics, or equipment maintenance (preferred); * Attention to detail and strong organizational skills; * Good communication skills and willingness to learn. **Nice-to-Have:** * Experience with goods shipment and receipt processes; * Basic knowledge of hardware and networks; * Experience with ticketing systems or management spreadsheets; * Currently studying in electronics, hardware, administration, production management, or related fields. **Location****Employment Type****Work Model** Camboriú, SC, BR Full-time CLT On-site