Description
Position: IT User Support Technician
Description:
We are seeking a professional to work as an IT User Support Technician, responsible for providing technical support to users, resolving issues related to hardware, software, and networks, and ensuring the full functionality of equipment and systems used by the company.
Responsibilities:
* Respond to and log user technical support requests.
* Diagnose and resolve technical issues with computers, operating systems, applications, and networks.
* Perform preventive and corrective maintenance on IT equipment.
* Guide users on the proper use of technological resources.
* Contribute to the continuous improvement of technical support processes.
Requirements:
* Prior experience in IT user technical support.
* Knowledge of Windows and/or macOS operating systems.
* Ability to diagnose and resolve hardware and software issues.
* Strong communication and interpersonal skills.
* Technical support certifications will be considered an advantage.