Administrative Assistant

Description

Job Summary: A customer service professional responsible for managing patient communications, appointments, and records, as well as providing related administrative support. Key Highlights: 1. Patient communication management across multiple channels 2. Scheduling and tracking appointments at accredited clinics 3. Administrative support and occupational medicine assistance Respond to patients via email, WhatsApp, Singoo, and telephone using formal communication; * Send ASOs and reports to companies when required. * Manage patient appointments in Luiz Alves, including employee registration in the system, appointment logging, daily schedule entry, and generation of appointment kits. * Schedule weekly medical appointments for Luiz Alves services. * Process weekly payment orders for medical hours rendered in Luiz Alves. * Schedule appointments at accredited clinics according to client needs. * Coordinate with clinics and send necessary materials for scheduled appointments. * Update the spreadsheet tracking appointments at accredited clinics each time a new appointment is scheduled. * Verify, add medical opinions, and store documentation in the SOC system after appointments at accredited clinics. * Monitor and manage no-shows at accredited clinics and in Luiz Alves to cancel corresponding appointments. * Prepare and submit a daily report on ad-hoc appointments to the commercial department. * Organize physical files according to the established schedule. * Release IMAS exams. * Complete the WhatsApp appointment tracking spreadsheet. * For fee-based services, deliver receipts to reception for cash register entry. * Provide support for other function-related tasks as required by the department. · Currently pursuing a bachelor's degree; · Advanced computer skills (Microsoft Office suite); · Proficiency in processes related to this role; · Clear and assertive communication with customers; · Knowledge of occupational medicine processes; · Organizational skills; · Proactivity and problem-solving ability; **Competencies:** Humanized Service, Commitment, Results Orientation, Interpersonal Relationship, Conflict Management, Communication, Emotional Balance, Planning and Organization, Systems Thinking and Sustainability, Self-development. Employment Type: Permanent CLT Salary: R$2\.100,00 \- R$2\.300,00 per month Benefits: * Medical insurance * Dental insurance * Meal allowance * Transportation allowance Work Location: On-site