Operational Export Specialist

Description

Job Summary: A professional responsible for delivering excellence in customer experience, managing shipments, and monitoring export operations—with an emphasis on long-term relationship building. Key Highlights: 1. Focus on customer retention, satisfaction, and portfolio expansion. 2. Management of maritime, air, and road shipments. 3. Internal collaboration to enhance efficiency and personalize customer service. **About the Role** * Working Hours: 8:00 AM–12:00 PM \- 1:30 PM–6:00 PM; * Schedule: Monday to Friday; * Location: Itajaí \- Santa Catarina; * Work Mode: 100% on-site. **Requirements** * Currently pursuing a bachelor’s degree in Business Administration, International Trade, International Relations, or related fields; * Experience in freight forwarding; * Solid knowledge of export processes, customs regulations, and special regimes; * Ability to analyze KPIs and develop strategic reports; * Proficiency in Excel, Power BI, and CRM tools; * Advanced English proficiency. **Responsibilities** * Ensure excellence in customer experience by strategically driving retention, satisfaction, and portfolio expansion; * Expertise in maritime, air, and road shipments; * Serve as the interface between customers and operational departments, ensuring seamless export processes; * Anticipate logistical challenges and implement continuous service improvements; * Provide consultative customer journey tracking, emphasizing long-term relationships and loyalty; * Strategically monitor export operations, ensuring support across all stages; * Collaborate with internal departments to ensure efficiency, compliance, and personalized service; * Analyze KPIs, develop reports, and implement improvements, innovation, and process automation. **Benefits** * Meal/food allowance and flexible benefit card usable for: transportation (gasoline, Uber), home expenses (water, electricity, internet), culture (cinema, concerts, etc.), health (pharmacies, etc.), and education; * PPR (Profit Sharing Program) \- Annual; * Gympass/Wellhub for physical activities at various nearby gyms—available for employees and dependents; * Health and dental insurance plans; 100% of employee monthly premiums covered by the company; * Nutritionist \- free monthly consultations; * Psychologist \- free monthly consultations; * Workplace gymnastics; * Fresh fruit in the office; * Employee referral program; * Birthday day off; * Language learning allowance; * In-house library with diverse books, genres, and topics; * Rest area \- coworking space, a dedicated room with sofa and floor cushions for relaxing and recharging during lunch breaks; * Fully equipped kitchen with microwave and refrigerator, in case you wish to bring your own lunch; * Changing room with lockers for personal belongings, plus restrooms with showers; Various partnership agreements (discounts and special conditions with: universities, restaurants, psychologists, pet shops, optical stores, SESC, pharmacies, etc.). * ### **Employment Type:** CLT ### **Department:** Operations