"Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, dispatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities. Position in family will impact accountabilities such that Associate levels may complete some tasks under guidance and may have responsibility for less complex tasks. Lead or senior levels of these positions may: * Handle escalated or more complex issues, * Coordinate team activities or those of agency contract staff, * Support supervisor or manager activities, * Support the design, review and implementation of processes and procedures." **Job Opening: LOGISTICS OPERATIONS ANALYST** **Location: ITW – NAVEGANTES/SC** **Schedule: Monday to Friday, 8:00 AM to 5:48 PM** Have you ever considered joining a company that connects people and opportunities around the world? If you seek a career in an environment that values people, promotes diversity and inclusion, and prioritizes safety, ethics, and excellence in customer service, join FedEx—the global leader in logistics and express transportation. **About FedEx** FedEx Express is the world’s largest express transportation company, offering a broad range of delivery services to over 220 countries and territories. In Brazil, we operate the largest air and road transportation infrastructure, connecting more than 5,300 locations and delivering logistics solutions across all regions of the country. **Diversity and Inclusion** At FedEx, we believe in equal opportunity. All qualified candidates—regardless of disability, gender, age, race, color, creed, or sexual orientation—will be considered in our selection processes. **Benefits offered:** * Medical assistance * Dental assistance * Life insurance * Commuter allowance * Meal voucher or Ticket Refeição (depending on the branch) * Food basket (depending on the branch) * Education assistance * FedEx service discounts * Air travel discounts * Hotel and car rental discounts * Telemedicine (free of charge for employees and dependents) * Maternity support program (free of charge for employees and dependents) **Mandatory requirements:** * Completed undergraduate degree in fields related to the company’s business; * **Experience with WMS systems** * **Experience processing supplier receipt invoices and billing invoices;** * **Experience leading teams and managing people;** * **Advanced proficiency in Microsoft Office tools (Power BI, Excel, PowerPoint, etc.);** * Experience conducting time-and-motion studies; * Experience in client relationship management and presenting results to clients; * Logistics experience – Inventory Management; * Opportunity mindset, intensity, sense of urgency, teamwork, adaptability, and resilience; * Verbal and written fluency, organizational skills, interpersonal relationships, dynamism, and creativity; * Written communication ability via email; * Flexible schedule, availability to work Monday through Saturday, and willingness to work overtime when required; **Preferred (non-mandatory) qualifications:** * Knowledge of SAP S2L/SCE 11. * Knowledge of SAP transactions. * Dashboard development experience. * QDM Apprentice. **Key responsibilities:** * Develop and monitor action plans; * Report KPIs and progress reports to supervision, management, clients, and regional teams; * Hold meetings with internal and external clients to present scenarios and results; * Responsible for managing, developing, and analyzing KPIs; mapping processes; standardizing procedures; implementing operational improvements; and developing action plans in cases of non-conformities or process failures; * Monitor the entire customer supply chain; * Process invoices and manage billing; * Track processes related to performed or requested activities; * Perform SAP system transactions; * Draft emails to respond to clients and management; * Monitor the development, completion, and effectiveness of action plans. Manage inventory and conduct inventory audits Ensure data accuracy in the system **Join this journey and build your future with FedEx!** **Recruitment and Selection Team – FedEx Brazil** **Education:** High school diploma or equivalent. English proficiency preferred. **Experience:** Three (3) years of relevant experience. Prior clerical experience including typing (25–35 WPM), data entry, and/or general office skills. **Skills:** Accuracy & attention to detail, Microsoft Office & PC skills, planning & organizing skills, interpersonal skills, problem-solving skills FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies. FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include: * 2020 Fortune’s World’s Most Admired Companies (14th) * 2019 Fortune’s Best Places to Work (15th) * 2019 Forbes’s One of the “Best Employers for Diversity” * 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th) * 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years * 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a socially responsible company * 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions. * 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.