Customer Service Center (CSC)

Description

Job Summary: The Customer Service Center (CSC) acts as a bridge between prospecting and customer retention, ensuring a positive experience and maintaining relationships with customers and partners. Key Highlights: 1. Act as a bridge between customer prospecting and retention 2. Maintain close and professional relationships with customers and partners 3. Collaborate with teams to improve processes and customer satisfaction The CSC is responsible for acting as a bridge between prospecting and customer retention, ensuring a positive experience at every stage of the process. Main Responsibilities: * Handle inbound customer inquiries referred by the external accounting relationship team. * Deliver service presentations and clarify doubts. * Support the post\-sales process, ensuring initial customer follow\-up and alignment of requirements. * Maintain close and professional relationships with customers and partners. * Record and track information in the CRM and other internal company systems. * Collaborate with the sales and service teams to improve processes and ensure customer satisfaction. Requirements: * Completed high school education (technical or undergraduate studies in related fields currently in progress are preferred). * Strong verbal and written communication skills. * Organizational skills and ability to manage multiple tasks. * Teamwork capability. * Experience in customer service or sales is a plus.